Manager, WW CSO Preservation

Cupertino, California, United States Sales and Business Development

Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. The World Wide Channel Strategy and Operations (CSO) Team provides operational support to our Channel Branded Programs through Preservation, Technology, Installation and Supply expertise.

We're looking for a Manager, WW CSO Preservation based in Cupertino.

In this position, you will be responsible for ensuring Apple's branded fixtures across a large global network of reseller locations are maintained to Apple's high standards to ensure the best customer experience. Success requires the ability to directly manage Apple employees, lead through subordinate managers, and represent and collaborate as part of a larger, cross‑functional team. Additionally, you will possess excellent communication skills and be able to effectively interact with and influence all levels within the organization — including executive leadership — navigating sensitive situations with diplomacy and without damage to key relationships.

• Lead and develop a global team of Operations Managers across multiple functional areas, establishing objectives, delegating work plans, and exercising full supervision over cost, methods, and staffing — while coaching and growing talent at all levels.
• Own the worldwide operational budget, including creation, reporting, and adjustment, ensuring adherence to budgets, schedules, and performance requirements to drive fiscal accountability.
• Establish and enforce global standards, policies, and best practices to maintain brand integrity, quality control, and compliance across all international channel locations — championing sustainable preservation practices that extend fixture lifecycle and align with Apple's environmental commitments.
• Drive cross‑functional collaboration with Install, Demand Planning, Procurement, Programs, IS&T, and Security to integrate operational strategies and achieve cohesive business outcomes.
• Engage regularly with senior and executive leadership across multiple divisions and geographies, influencing strategic direction, securing buy‑in, and representing the WW Preservation team with clarity and authority.
• Leverage AI, data analytics, and advanced reporting tools to modernize operational workflows, surface real‑time quality signals, and drive smarter, faster decision‑making across the global network.
• Synthesize global insights and quality data from geo partners across all regions to identify trends, prioritize systemic fixes, and continuously improve worldwide operational standards.
• Define requirements for internal tooling enhancements, focusing on maximizing data capture, accelerating repair workflows, and maintaining data integrity at scale.
• Lead change management for global operational initiatives, ensuring smooth adoption of new tools, processes, and standards across geo teams, vendors, and field partners.
• Contribute to future fixture and merchandising planning, ensuring designs align with Apple's brand guidelines and enhance the in‑channel customer experience.

• Typically requires a minimum of 12 years of related experience, with at least 3 years in a people leadership role
• Self‑starter with innovation, integrity, and strong attention to detail
• Excellent communication, planning, and analytical skills with a deep understanding of the Apple brand
• Track record of engaging and influencing at senior and executive levels across global, cross‑functional organizations
• Experience leading change management…