Assistant Manager

Assistant Manager

The Assistant Manager oversees the day to day operations of the operating unit. This role promptly handles resident escalations, resolving customer questions and concerns, upholds customer service standards and provides guidance and support to the Resident Services team.

Key Responsibilities:

• Provides excellent customer service by anticipating customer's needs, taking ownership and resolving questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards
• Oversees completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
• Provides hands-on training and mentorship to resident services associates to drive team engagement and performance.
• Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
• Executes administrative accounting processes for the operating unit.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Additional

Skills:

• Proficiency in Google suite
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, Real Page or Coupa is preferred.
• Strong written and verbal communication skills

Preferred Education:

High School Diploma, General Educational Development (GED) or equivalent experience

Preferred Years of Relevant

Work Experience:

2 - 5 years

Additional Requirements:

• Travel between communities may be required daily.
• Valid California driver's license;
  Maintain continuous vehicle liability insurance as required by state law.

Compensation:
Base Pay Range: $29.86 - $35.77

The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.