Business Process Analyst, WW Sales Business Transformation

Business Process Analyst, WW Sales Business Transformation

Cupertino, California, United States

As part of our Worldwide Sales Business Transformation group, the Business Process Analyst will lead strategic projects that enhance content technology capabilities and streamline sales processes. The role serves as a bridge between business stakeholders and engineering teams, translating complex business needs into actionable technical requirements and ensuring successful delivery from conception to launch.

In this role, you will:

• Lead and manage strategic projects within the Sales Transformation portfolio, focusing on enhancing the content tech ecosystem and related sales processes.
• Partner closely with sales leaders and key stakeholders to understand business challenges, elicit detailed requirements, and define optimal future‑state processes and solutions.
• Translate high‑level business objectives and detailed requirements into comprehensive functional specifications, user stories, use cases, and process diagrams that engineering teams can implement.
• Facilitate workshops, conduct interviews, and present findings and recommendations to ensure alignment and buy‑in across all organization levels.
• Develop and manage detailed project plans, timelines, resource allocation, and budgets; monitor progress, identify risks, and implement mitigation strategies.
• Work closely with engineering, product management, UX/UI design, and other cross‑functional teams throughout the software development lifecycle.
• Identify opportunities for process improvement and automation within sales operations, leveraging technology to drive efficiency and effectiveness.
• Support change‑management activities, including developing communication plans, training materials, and user adoption strategies for new processes and systems.
• Define key performance indicators (KPIs) and success metrics, and track post‑implementation performance to ensure solutions deliver intended business value.
• Ensure all projects and solutions align with the broader Sales strategy and Apple’s overall business objectives.

• 8+ years of experience as a business analyst, project manager, or program manager leading complex, cross‑functional business transformation projects.
• Ability to understand and explain complex business processes, systems, and tools, focusing on upstream/downstream impact and inter‑functional relationships.
• Foundational understanding of AI/ML concepts and ability to collaborate with AI/ML, product, UX, engineering, and analytics teams to guide the development of technology‑driven solutions.
• Deep expertise in SDLC project management and business analysis, including current‑state assessment, future‑state definition, gap analysis, requirements gathering, specifications, user stories, process flows, timelines, UAT, and change management.
• Proven analytical skills, with the ability to investigate data, business, or systems problems to expose root causes and identify solution options.
• Proven ability to plan, organize, and lead simultaneous projects with competing priorities and timelines.
• Outstanding written and verbal communication skills, simplifying complex ideas for technical and non‑technical audiences.
• Experience creating polished executive presentations and “storytelling through data” to motivate and inspire others.
• Strong collaboration and relationship‑building skills, establishing trust, credibility, and influence across diverse cross‑functional partners.
• Bachelor’s degree or equivalent experience.

• Prior experience in a sales, marketing, or enterprise technology environment.
• Expertise in enterprise content platforms such as CMS, DAM, PIM, and content syndication platforms (e.g., Adobe Experience Manager, Salesforce Experience Cloud, Stibo STEP, Salsify).
• Passion for continuous improvement, curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes.
• Forward‑thinking approach and tenacity to anticipate risks and opportunities and proactively drive outcomes.
• Project Management Professional (PMP) certification.
• Master’s Degree.

Base pay ranges from…