Engagement Program Manager

Employee Engagement Program Manager

Imagine what you could do here! The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Apple's worldwide Retail Engagement, Marketing and Merchandising (REMM) team creates and delivers programs, campaigns, initiatives, and experiences that help Apple Retail's customers and teams discover, buy, and go further with Apple products and services. These efforts increase awareness, drive conversion, and grow affinity for Apple. Every day, Apple Retail teams around the world learn something new, share what they know, and get better at their craft.

This role exists to make those moments better than they are today, and to imagine what they could become. It's a mix of strategic thinking and hands-on building.

This role drives strategy and delivery for new team engagement experiences, partnering with technology, design, and content teams to bring them to life. You'll help define the desired outcome, then shape a practical path to reach it, making the trade-offs required as ideas meet existing tools and processes. Some communications writing and learning development work comes with the role, in support of the experiences you help build and similar innovation initiatives.

-Help define the strategy, desired outcomes, and requirements for new engagement experiences

-Guide cross-functional teams and partners across technology, design, content, and learning from concept through launch

-Make and communicate the strategic trade-offs that keep the outcome intact as conditions change

-Partner with designers, writers, and learning strategists to incorporate critical points of view while keeping the final experience cohesive

Partner with leadership to define strategy and desired outcomes for new engagement experiences, forming a clear point of view on scope, sequencing, and the team member needs to work must serve

Guide cross-functional teams and partners across technology, design, content, and learning from concept through launch

Shape the path from idea to delivery, setting priorities and making and communicating the trade-offs that keep the essential intent intact as constraints emerge

Stay current on developments across retail, technology and AI, and bring that perspective into what gets built and when

Lead change management for new tools and ways of working, and develop the communications and learning content needed to launch and support them

Define what success looks like for new engagement experiences, and analyze feedback and performance data from tests and existing tools to determine what's working, what isn't, and what to adjust in future work

7+ years in strategy, design, product management, user experience, internal engagement, program management, or a similar discipline

Demonstrated experience translating a strategy or vision into a delivered product, program, or experience

Experience leading cross-functional teams and partners through the full arc of delivery, from concept to launch

Background in strategy or design, with a track record of keeping an outcome intact while the path to reach it evolves

Experience delivering digital products or experiences in close partnership with technology and design teams

Fluency in retail and technology developments, with a habit of anticipating what's next and adjusting course early

Demonstrated ability to analyze data and information, identify problem statements, build solutions, and iterate

Experience leading change management for new tools or ways of working across a large, global organization

Outstanding organizational, documentation, and communication skills, including presenting to and influencing senior leaders

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $140,700 and $211,400, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs.

Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including:
Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition.…