Receptionist, Customer Service​/HelpDesk

Sunny View Retirement Community

Pay Range: $22.56 - $25.00

Schedule: Monday-Friday (8am-4:30pm)

Receives callers at the community office, determines the nature of business, and directs callers to their destination. Provides high-quality customer service to residents, families, co‑workers, and vendors.

• Receives callers and provides efficient customer service to residents, families, co‑workers, and vendors.
• Directs callers to the appropriate destination and records the caller’s name, time, nature of business, and the person requested.
• Takes messages accurately, spelling names and phone numbers correctly.
• Operates a multi‑line telephone console, headsets, calculator, fax machine, postal machine, and copier.
• Handles cash checks, sells stamps, bills residents for meal charges, and sells meal tickets to employees.
• Issues visitor passes and makes guest room reservations as needed.
• Monitors fire alarms, calls 911 when necessary, and directs emergency personnel.
• Keeps track of keys for residents, employees, and vendors.
• Performs varied clerical duties, including projects for the Executive Director, Marketing, Accounting, and Activity Departments.
• Maintains safety: reports hazards, attends mandatory in‑service meetings, and follows department and facility policies.
• Supports the community’s safety program by providing equipment with safeguards and personal safety equipment when required.

Education: High School diploma or GED

Compensation will depend on a wide range of factors including the selected candidate’s experience, qualifications, and certifications.

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability, or veteran status in accordance with applicable nondiscrimination laws. Final candidates must successfully complete a pre‑employment physical, physical abilities test, drug screen, and criminal background clearance.