Receptionist, Customer Service​/HelpDesk

US:

CA:

Cupertino | Administrative | Full Time, Hourly, 36+ hours a week

Sunny View Retirement Community

Pay Range: $22.56 - $25.00

Monday-Friday (8am-4:30pm)

Receives callers at community/office, determines nature of business, and directs callers to destination.

• Receptionist
• Provide quality customer service efficiently to residents, families, co‑workers and vendors to ensure satisfaction.
• Direct callers to destination and record name, time of call, nature of business, and person called upon.
• Take messages accurately, including correct spelling of names and phone numbers.
• Operate multi‑line telephone console to receive incoming messages.
• Greet incoming visitors, screen visitors in lobby if unfamiliar.
• Operate telephone headsets, calculator, fax machine, postal machine, and copy machine.
• Cash checks, sell stamps, bill residents for meal charges by entering data on computer system.
• Sell meal tickets to employees and issue visitor passes when required.
• Make guest room reservations.
• Monitor fire alarms, call 911 if applicable and direct emergency personnel.
• Keep track of keys for residents, employees and vendors.
• Perform variety of clerical duties, including projects for the Executive Director, Marketing, Accounting and Activity Departments.
• Report safety hazards and/or accidents to supervisor; attend mandatory in‑service meetings.
• Comply with department and facilities policies and procedures.
• Use safe work habits to prevent injuries to self, residents, visitors or other employees.

Education

• High School diploma or GED.

Compensation Disclaimer:
The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate’s knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws.

Final candidates must successfully complete a pre‑employment physical, physical abilities test, drug screen and criminal background clearance.