Customer Service Representative Mandarin
Listed on 2026-07-01
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Customer Service/HelpDesk
Bilingual
Customer Service Lead [Mandarin Required]
Cupertino / Los Altos, CA
School Learning Consultant and Coordinator [Mandarin Required]Location:
San Jose, CA
Type:
Full-Time | 40 hrs/week (Wednesday–Sunday)
Compensation: $20–$28/hour + performance-based commission, targeted $50K-$74K/year
Start Date:
May 2026
About the Role
The School Advisor and Coordinator represents the image of Think Academy — responsible for welcoming new families, guiding them through program options, and ensuring that both new and existing students enjoy a positive, supportive experience at the campus. This role combines front-desk professionalism, parent communication, and enrollment conversion.
Key Responsibilities
1. Enrollment & Consultation
- Greet and consult with walk-in or online parents to understand student needs.
- Present Think Academy programs and recommend appropriate classes or learning paths.
- Support placement tests and trial classes, and guide parents through the enrollment process.
- Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
2. Front Desk & Parent Communication
- Serve as the first point of contact for parents and visitors — in person, by phone, and via email.
- Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
- Maintain a welcoming, organized, and professional front-desk environment.
- Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
3. Operations & Team Collaboration
- Assist with campus events, workshops, and open houses.
- Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.
Qualifications
- Bachelor's degree preferred; education, communication, or customer service background a plus.
- Bilingual in English and Mandarin preferred.
- Excellent interpersonal and communication skills — friendly, patient, and solution-oriented.
- Organized and detail-minded, able to multitask in a fast-paced environment.
- Passionate about education and providing great parent and student experiences.
Why Join Think Academy
- Meaningful work that impacts students' academic growth.
- Supportive, collaborative, and growth-oriented team environment.
- Career development opportunities in education operations and management.
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