CAD Support LEAD
Listed on 2026-06-27
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Engineering
IT Specialist -
IT/Tech
IT Specialist
CAD Support Lead
The Tier-1 MCAD Support Engineer (Siemens NX) provides first-line technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, basic NX usage support, and NX-PLM (Teamcenter) connectivity.
Serve as first point of contact for Siemens NX user issues via Jira tool
Resolve common Tier-1 issues:
- NX application launch failures
- Login and access problems
- License checkout and expiration errors
Provide basic “how-to” support for NX users:
- 3D Parts Files
- Assembly files
- Drawing files
Install and configure approved Siemens NX versions per enterprise standards
Perform basic Siemens NX license diagnostics (FlexLM)
Validate workstation readiness (OS, graphics, memory, VPN)
Log, track, and update incidents using Jira
Support new mechanical engineer onboarding for Siemens NX
Strong knowledge with the Operating systems Windows, Linux and Mac OS. Experience with Networking and Software configuration Management.
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