IT Support Lead

IT Support Lead

Location:

Cupertino, CA (Onsite)

Working Model: 5 days a week in office

Education:

Bachelor's degree in Mechanical Engineering or related field

Job Summary:

The Tier 1 MCAD Support Engineer (Siemens NX) provides first line technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, basic NX usage support, and NX PLM (Teamcenter) connectivity.

Responsibilities:

• Serve as first point of contact for Siemens NX user issues via Jira tool
• Resolve common Tier 1 issues:
• NX application launch failures
• Login and access problems
• License checkout and expiration errors
• Provide basic "how to" support for NX users:
• 3D Parts Files
• Assembly files
• Drawing files
• Install and configure approved Siemens NX versions per enterprise standards
• Perform basic Siemens NX license diagnostics (FlexLM)
• Validate workstation readiness (OS, graphics, memory, VPN)
• Log, track, and update incidents using Jira
• Support new mechanical engineer onboarding for Siemens NX

Skills Required:

• Strong knowledge with the Operating systems Windows, Linux and Mac OS.
• Experience with Networking and Software configuration Management.
• Basic understanding of Siemens NX (Design and Drafting modules)
• Awareness of NX licensing concepts (node locked, floating)
• Strong troubleshooting, communication, and documentation skills
• Minimum 3 years of experience in IT Support / Siemens NX in engineering environment

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.