Block Advisor Associate Team Leader

Overview

Join to apply for the Block Advisor Associate Team Leader role at H&R Block
.

• Support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.
• Begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
• Lead daily huddles and communicate essential information to office associates.
• Serve as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that supports the value of H&R Block.
• Execute and hold all tax office associates accountable to Service Standards and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary.
• Lead to resolve client service concerns and ensure proper scheduling, with escalation as needed.

• Prior experience working in customer service or a similar role
• Strong organizational skills and ability to plan and manage day-to-day office operations
• Customer-centric mindset and strong communication skills
• Computer proficient with the ability to use MS Office
• Demonstrated ability to work independently with minimal supervision
• Positive attitude
• Able to work a flexible 40 hours per week schedule and flexibility based on business needs
• High school diploma / equivalent or higher

At H&R Block, we believe in investing in our people and offer benefits to support health, wellbeing, and financial wellness needs. Benefits with eligibility requirements include medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan, among others.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Discounts on everyday items and services
• Other benefits with eligibility requirements as applicable

At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work and feels like they belong as part of a larger team. We are an equal opportunity employer and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Pay range: $11.00 - $29.00 per hour. Local minimum wage laws apply. This information is posted to provide applicants with information about what they might be eligible to receive. Individual pay decisions depend on factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans and benefits described above.