Relationship Banking Officer; NE

GENERAL SUMMARY

Responsible for primarily managing a customer portfolio of Retail branch customers (consumer & business) and business development activities. Additional responsibilities include opening accounts, deepening customer relationships by cross selling bank products/services and referring customers to other areas of the bank as appropriate. As needed, conducting teller transactions, providing operational support while delivering exceptional customer service. Follow regulations and bank security procedures to protect customers and minimize risk to the bank.

• Sales & Service
  • Build rapport and maintain/expand branch relationships with active customer portfolio management.
  • Identify opportunities to cross‑sell bank products and services to meet customers' financial goals.
  • Originate and process mortgage loans.
  • Maintain open communication with bank sales personnel such as financial advisors, commercial lenders, cash management, etc.
  • Provide quality personalized customer service and maintain frequent customer contact to expand relationships and ensure retention.
  • Proactively support branch new business promotions.
  • Achieve assigned sales goals in Loans, Deposits, and Fee Income.
  • Represent the bank in civic/community affairs, as appropriate.
• New Accounts
  • Independently perform all aspects of new account opening procedures for all bank products/services.
  • Answer customer inquiries, make appropriate financial solutions and recommendations, and assist with problem resolution.
  • Perform customer service functions such as check orders, address change, return mail processing, supersede signature cards, and other account maintenance changes.
  • Maintain confidentiality of customer information and bank proprietary information.
• Operations
  • Perform deposits and withdrawal transactions.
  • Reconcile and balance teller cash drawer.
  • Process outgoing wires.
  • Perform essential functions of the safe deposit box (e.g., entry, opening, maintenance).
  • Assist customers with problem resolution.
  • Assist in ATM balancing.
  • Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transaction Reports or Monetary Instrument Reports.

• College degree in business, accounting or finance preferred, but not required.
• Minimum 5 years of retail banking experience with an emphasis on sales and business development a plus.
• Thorough knowledge of bank products and services.
• Knowledge of and adherence to regulations and policies affecting new account processing.
• Obtain appropriate State life insurance license within 12 months of hire or designation as a Relationship Banking Officer. Strongly recommend licensing for FINRA Series 6 & 63 or Series 7 & 65.
• Required to obtain MLO (Mortgage Loan Originator) status to originate mortgage loans. Must possess an active registration or be eligible for registration under the Nationwide Licensing System & Registry (NMLS) within 6 months of hire or designation as a Relationship Banking Officer.
• PC‑literate and typing proficient. Experience with data entry, 10‑key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail‑oriented and organized – can multi‑task, work well under pressure and follow through on commitments.
• Excellent interpersonal, listening and communication skills – can make personal connections, engage and educate the customer, ask open‑ended questions, listen to establish trust and build lasting relationships.
• Demonstrated ability to assess customer needs, provide appropriate solutions or recommendations, and optimize sales opportunities for new and existing customers.
• Demonstrated ability to apply strong critical thinking and problem‑solving skills to a variety of situations and create action plans.
• Ability to work independently and as part of a team.
• Ability to give and receive feedback to improve skills and job knowledge.
• Able to work weekends and extended hours as required to meet business demands.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Able and willing to commute as required for business needs.

$27.00 – $30.00 per hour. Pay determined based on job‑related knowledge, skills,…