Guest Service Agent (Part Time) - Juniper Hotel Cupertino, a Curio Collection by

The Team at the Juniper Hotel Cupertino is currently seeking their next Guest Service Agent to join the team.

The ideal candidate will possess the following qualifications:

• Available to work a flexible schedule, including days, evenings, weekends, and holidays.
• Strong English communication skills with guests, team members, and management, both in person and over the phone, with professional phone etiquette.
• Supervise front office operations by leading team members through all front desk procedures, ensuring efficient check-ins, check-outs, accurate reservations, and exceptional guest service.
• Lead day-to-day front office operations by providing training, coaching, and real-time performance feedback.
• Maintain knowledge of hotel policies, property management systems (PMS), cash handling procedures, and front office standards to ensure compliance and operational excellence.
• Demonstrate strong leadership, problem-solving, conflict resolution, and organizational skills while fostering a collaborative, guest-focused team environment.

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a
Guest Service Agent
, you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.