Guest Service Agent - Juniper Hotel Cupertino, a Curio Collection by Hilton
Job in
Cupertino, Santa Clara County, California, 95014, USA
Listed on 2026-08-08
Listing for:
Hilton Hotels
Full Time
position Listed on 2026-08-08
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist, Hospitality & Tourism
Job Description & How to Apply Below
Supervise front office operations by leading team members through all front desk procedures, ensuring efficient check-ins, check-outs, accurate reservations, and exceptional guest service.;
Lead day-to-day front office operations by providing training, coaching, and real-time performance feedback.;
Deliver a warm welcome:
Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.;
Support efficient check-out:
Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.;
Provide hotel and local knowledge:
Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
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