Software Quality Analyst

Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. We are looking to expand our team working in office in Cupertino, California! Do you thrive in a busy environment and able to multi-task successfully? If so, please apply today!

The Software Quality Analyst I (QA1) is responsible for executing black-box testing across client platforms, software, and hardware. This role focuses on identifying defects, analyzing test results, troubleshooting issues, and producing clear, detailed defect reports for engineering teams. The ideal candidate is detail oriented, analytical, and thrives in a fast-paced, collaborative environment while maintaining a strong commitment to product quality.

• Execute black-box testing on client platforms, software, and hardware devices
• Analyze test results to identify defects, regressions, trends, and patterns of failure
• Troubleshoot issues, reproduce defects, and validate fixes across multiple environments
• Design test scenarios, create test cases, and execute test plans with a quality-driven mindset
• Document, track, and report defects clearly and accurately for engineering teams
• Manage quality issues throughout the testing lifecycle
• Collaborate closely with engineering, product, and cross-functional teams to support continuous improvement
• Test and validate AI-driven features, including interactions with Large Language Models (LLMs) and virtual assistant technologies

• 3 years of professional experience as a Black-Box Software Quality Analyst or in a related quality assurance role
• Hands-on experience testing one or more of the following:
  • Mobile devices
  • Laptops
  • Home speakers
  • Home automation technologies
  • Bluetooth accessories
• Experience working with or testing AI-driven systems, including Personal or Virtual Assistants (e.g., Siri, Alexa, Google Assistant)
• Experience testing or validating Large Language Model (LLM)-based features, workflows, or integrations
• Strong written and verbal communication skills in English

• Experience with data annotation, labeling, or data analytics
• Familiarity with prompt-based testing, AI behavior validation, or model output evaluation
• Strong attention to detail with the ability to work independently and within a team
• Ability to prioritize tasks and adapt in a fast-paced, dynamic environment
• Curious, proactive mindset with a strong interest in learning and exploring new technologies

The hourly rate for this position is between $27.00 - $32.00 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.