Business Analyst

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via Linked In, all applications must be submitted through our official website ().

We are looking for a Business Analyst to provide operational and technical support to legal specialists managing incoming law enforcement requests for data. This role will ensure that requests flow smoothly through our internal systems, help troubleshoot issues, and act as the first line of support in distinguishing between system-related problems and procedural/process issues.

Key Responsibilities

• Support US legal specialists by maintaining and monitoring request workflows in case management systems.
• Troubleshoot system issues and escalate as needed, while identifying when issues are procedural vs. technical.
• Document common issues and contribute to process and system improvements by partnering with product managers on future requirements.
• Assist in preparing summaries, reports, and metrics related to request volumes and response times.
• Support process improvements by identifying workflow gaps and recommending solutions.
• Ensure sensitive information is handled securely and in compliance with our company's privacy policies.

Qualifications

• 3-5 years in operations, system support, or legal/administrative support.
• Strong problem-solving skills with the ability to differentiate system errors from process gaps.
• Proficiency with workflow/case management tools.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks and meet tight deadlines.
• Experience working with sensitive or confidential information is a plus.
• Familiarity with legal processes, privacy, or compliance regulations preferred but not required.

Key Competencies

• Collaboration: Works effectively with legal professionals, compliance teams, and cross-functional partners.
• Analytical Thinking: Reviews requests carefully to ensure completeness and accuracy.
• Adaptability: Thrives in a fast-paced, high-volume environment.
• Integrity: Demonstrates discretion and sound judgment when handling sensitive data.

LOCATION:
Cupertino, California. USA.

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.
  
  Monks, Cultura.
  
  Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company's then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate's sex or any other protected status.

Salary Range:

$95,000-$105,000 USD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.

Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™:
Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in…