Engineering Program Manager, Private Cloud Compute - SRE, Apple Services Engineering

Cupertino, California, United States Software and Services

The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on an extensive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

Our Program Managers partner with engineers who build secure, end-to-end solutions. The Service Reliability Engineering (SRE) team is responsible for service infrastructure that ensures our customers’ perfect experience. You will partner with the SRE leaders and work with your Engineering Program Manager (EPM) team in order to define, prioritize, plan, and deliver the project portfolio of technical, infrastructure, and system needs that make Apple, Apple.

The projects range from deploying end-to-end infrastructure environments, supporting feature launches, hardware deployments, decommissions, complex system changes, tech refreshes, data migrations, service outage remediation, as well as continually striving to scale and mature operations and operational standard methodologies. Do you believe that generative AI has the power to change how we live, work, and interact, and that privacy and security must not be sacrificed in the pursuit of those groundbreaking experiences?

Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? If you love non-routine work that requires social intelligence, complex critical thinking and creative problem solving, we’d love to hear from you!

Apple is seeking an experienced Engineering Program Manager (EPM) to drive projects and features for the Private Cloud Compute software that powers Apple Intelligence and support integration of Apple Silicon in Apple Data Centers. This is not just a task-based job, you are responsible for successful outcomes and delivery. Strong fundamentals are a requirement! We’re looking for hardworking, passionate people to join our amazing team where we focus on extraordinary service availability, scalability and security while defining standards, implementing standard methodologies and improving operational efficiency.

• The role requires you to build partner trust and persistently remove ambiguity by seeking to reduce complexity. You must thrive in uncertainty and strive to bring clarity and focus in a fast paced environment. Technically curious you will autonomously lead projects of varying scale and complexity with cross-functional development and SRE teams with only consultative direction from leadership.
• Develop a broad organizational perspective while facilitating and executing on strategic decisions and keeping a pulse on what is happening in the industry. In addition, the role will support the development of process improvement and standard operating procedures in order to achieve required maturity and effectiveness, all while leading and growing teams of extraordinary project managers.
• Systems within this scope are complex, so you will not only be expected to be able to readily understand complicated and subtle interdependencies, but also to evaluate new requests and new information in light of how it affects or is affected by those systems. Being able to think on your feet is important, as is the ability to efficiently debate the validity of a given approach to any aspect of a project under your control.
  
  You have strong social and interpersonal skills.
• Key to your success will be the need to act as a business product thought problem solver on applicable domains, analyzing business risks, needs and requirements, participating and representing as the need arises in problem solving and design of engineering discussions.
• Hands on technical program manager with a strong project management toolkit, who can get elbow deep in defining requirements, coordinate technical design discussions among multiple teams/partners, and navigate conflict…