Information Technology Support Specialist

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.

Our client is a semiconductor manufacturing company. They are looking for an IT Support Specialist to join their team. This role is a CONTRACT position. Position will be ONSITE
. Candidate must be able to commute onsite to Cupertino, CA.

Part time role projecting between 20 - 30 hours per week

Onsite

90% Windows and 10% Mac support expected

We are seeking a reliable and customer-focused Part-Time IT Help Desk / IT Support Specialist to provide day-to-day technical support for employees across hardware, software, networking, and SaaS applications. This role is ideal for an IT professional with 1–5 years of hands‑on experience supporting growing organizations, preferably within a fast‑paced technology or startup environment.

The ideal candidate is responsive, organized, technically strong, and able to troubleshoot issues independently while delivering excellent internal customer service.

• Provide Tier 1 and Tier 2 technical support for employees onsite and remote
• Troubleshoot and resolve issues related to laptops/desktops (Windows and Mac)
• Microsoft 365
• VPN and network connectivity
• Printers and peripherals
• SaaS applications and user access
• Video conferencing tools (Zoom, Teams)
• Set up and configure new hire equipment, accounts, and system access
• Support employee onboarding and offboarding processes
  
  Manage IT ticket queue and ensure timely issue resolution
• Maintain inventory of IT equipment and accessories
• Coordinate repairs, replacements, and vendor support as needed
• Assist with endpoint security, MFA, password resets, and basic cybersecurity practices
• Document technical procedures and maintain internal IT knowledge base
• Support conference room technology and office IT infrastructure
• Limited support of Linux servers and Virtualization environment
• Escalate complex technical issues to external vendors or senior IT resources when appropriate

• 1–5 years of hands‑on IT support or help desk experience
• Strong troubleshooting skills across Windows and macOS environments
• Experience supporting Microsoft 365 and common SaaS tools
• Familiarity with Active Directory / Entra , VPNs and networking basics, Endpoint management tools, MFA and security best practices
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to prioritize and manage multiple support requests independently

• Experience in a startup or high-growth environment
• Basic knowledge of cybersecurity and compliance practices
• IT certifications such as CompTIA A+, Network+, or Google IT Support Certification
• Knowledge of Linux environment support a plus

• Part‑time position (approximately 20–30 hours per week)
• Flexible schedule based on business needs
• Onsite support preferred

• IT Support Specialist
• Part‑Time IT Administrator

Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life.

Note:
Compensation rates are based on years of experience and/or level of skills relevant to the opportunity.