Product Manager

Description

ROLE OVERVIEW

In this contractor role, you will work within the organization to plan, execute, and deliver strategic programs that drive standardization, efficiency, and innovation across our quality engineering teams. You may independently own programs end-to-end or work in close partnership with a lead EPM. A successful candidate is equally comfortable thinking strategically — shaping a program vision, defining priorities, and building alignment — and executing tactically, rolling up their sleeves to drive day-to-day delivery.

Strong analytical instincts, a structured approach to research and discovery, a bias for action, and systems thinking are essential to thriving in this role.

KEY RESPONSIBILITIES

Research, Analysis & Discovery

• Conduct discovery through interviews, surveys, usability tests, and systems deep-dives to identify areas impacting team velocity and user experience

• Apply structured research techniques (e.g., UX Research, HCI, Behavioral Science) to ensure rigor and reliability in findings

• Synthesize qualitative and analytical findings into clear, polished artifacts — process maps, technical diagrams, wireframes, and recommendations — that enable informed decisions

• Produce well-organized research reports that translate user insights directly into product and tooling guidance

Project Planning & Delivery

• Own and maintain the PRD, clearly defining scope, requirements, and success criteria in partnership with engineering and stakeholders

• Drive prioritization discussions, facilitate trade-off decisions, and build alignment on what to build and when

• Own the full delivery lifecycle — from requirements gathering and scoping through execution, launch, and post-launch monitoring

• Build and maintain detailed project plans with clear milestones, dependencies, owners, and success criteria

• Track progress against KPIs, proactively surface risks and blockers, and drive issues to resolution

• Apply change management frameworks to guide the team through tooling and process transitions

Collaboration & Communication

• Partner closely with engineering teams and stakeholders to align on priorities, requirements, and shared outcomes

• Communicate project status, risks, and decisions clearly and concisely in written and verbal formats

• Create and deliver user resources and communications to drive successful adoption of new tools and processes

• Give and receive timely feedback to keep teams aligned and programs on track

QUALIFICATIONS

Required

• 5+ years in engineering product management, or related roles

• Demonstrated ability to operate at both a strategic and tactical level — from shaping program vision to hands-on delivery

• Proven track record of owning and delivering complex technical programs end-to-end, including PRD authorship and stakeholder alignment

• Strong project planning skills — experienced with milestones, dependency mapping, and risk management

• Solid analytical rigor; able to synthesize complex findings into actionable requirements and recommendations

• Proficiency with collaboration tools (e.g., Keynote, Miro, Confluence, Jira/similar ticketing tools)

• Comfortable navigating ambiguity and competing priorities in a fast-paced environment

Preferred

• Understanding of software development and testing principles (e.g., test automation, triage)

• Hands-on user research experience (interviews, usability testing) with ability to produce structured findings

• Familiarity with UX research methodologies, HCI principles, or Behavioral Science

• Familiarity with GenAI tools and LLMs for rapid iteration

• Knowledge of Apple Services products and technologies

Education

Bachelor's degree in Engineering, Computer Science, Business Administration, or related field — or equivalent experience in management consulting, product management, and/or engineering.

Top Skills Details

Requirements gathering,User stories,test automation,quality assurance,automation testing,Reporting,documentation management,documentation writing,documentation quality assurance,ux research,Product management,Project management,Product roadmap,Stakeholde

Additional Skills & Qualifications

Must be nimble - quickly pivot to new…