Disaster Recovery Analyst

Disaster Recovery Analyst

Join Client as a Disaster Recovery (DR) Analyst and be a key player in safeguarding our world-class brand and reputation! Reporting to the Director of Enterprise Resilience, this role partners closely with product, service, and platform teams to strengthen and mature Client's DR positioning, ensuring plans are complete, technically sound, and aligned to enterprise standards. You will serve as the subject matter expert for disaster recovery within the realm of Client's Enterprise Resilience efforts, reviewing DR Plan submissions and ensuring practical restoration strategies are employed to keep critical technologies and services available during disruptions.

You ll help formalize, evolve, and scale our DR methodology across all technologies classified as critical, integrate it with the One-Client Enterprise Resilience (1-AER) framework, and ensure consistent alignment with Client's ISO 22301-certified business Continuity & Disaster Recovery program.

• Own DR methodology:
  Define, maintain, and continuously improve Client's DR methodology (standards, controls, acceptance criteria, and playbooks), aligned with 1-AER governance and our ISO 22301 BCMS.
• Program content & enablement:
  Curate guidance and templates for Disaster Recovery Plans; develop training that raises DR literacy and practice maturity across engineering and operations.
• Plan review & assurance:
  Systematically review DR plans for accuracy, completeness, viability, and conformity to methodology; validate that RTO/RPO targets from BIA/TIA are supported by architecture and procedures.
• Technical SME & advisor:
  Advise product/service teams on resilient patterns given their structure and how DR integrates with Business Continuity and Enterprise Resilience.
• Exercises & validation:
  Review DR exercise submissions for accuracy and completeness. Ensure plans are updated accordingly.
• Standards alignment:
  Ensure DR artifacts and controls align to Client's methodology and evolving regulatory resilience expectations (e.g., DORA), and feed audit/readiness activities.
• Tooling:
  Utilize Business Continuity Management (BCM) module within Service Now to improve readiness and transparency for DR efforts.
• Perform other activities as required to support enterprise resilience at Client.

Demonstrable experience in enterprise resilience, including disaster recovery planning spanning 5-10 years. Strong grasp of ISO 22301 and NIST guidance for contingency planning. Ability to read/assess technical designs and runbooks; familiarity with distributed systems, data replication, backups, network design, identity/access, and observability. Excellent analytical, verbal, written, and presentation skills. Comfortable collaborating with engineers and leaders; can drive cross-functional alignment. Good understanding of Financial, Audit, and Information Technology concepts.

Outstanding proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access, SharePoint). Strong administrative skills, including the ability to develop project plans and achieve target dates. Productive great teammate with the ability to work independently with minimal supervision. Preferred qualifications include an undergraduate degree or equivalent experience, professional designation (CBCP, MBCI), and experience in preparing for significant multi-site disruptive incidents.

At Client, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Client life, including our values and culture, focus on people, purpose and community, Client For All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us change the world through personalized digital experience.

Client is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.