Operations Engineer

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A globally leading consumer device company headquartered in Cupertino, CA is looking for a Live Operations Engineer to monitor live services during high-profile events. You'll watch dashboards and alerts, cross-check related live feeds, and execute remediation playbooks under real-time pressure, coordinating with cross-functional teams during live incidents. This role demands calm judgment under pressure, clear communication, and a strong sense of ownership.

• Monitor live service health during high-profile events using dashboards and alerting platforms
• Cross-check related live feeds during events and act on observed discrepancies
• Execute remediation playbooks to resolve real-time data delivery and live workflow issues under time pressure
• Coordinate with cross-functional client, partner, and vendor teams during live incidents, maintain playbooks and RCAs, and surface operational gaps and feedback to engineering teams
• Ability to work across multiple projects, teams, and timelines

• 2+ years experience operating live, real-time production services
• Strong understanding of cloud-native service operations and monitoring
• Ability to communicate technical issues clearly to production, business, and product teams
• This role will require after-hours and weekend support

• Familiarity with monitoring dashboards, alerting platforms, and command-line operator tooling for diagnostic tasks
• Familiarity debugging issues with Swift on Server, Kubernetes, and PostgreSQL Cloud platform training and certification preferred
• BS/BA in Computer Science/Engineering or equivalent is preferred
• Recurring event or streaming live video experience is nice to have

Type: Part-time contract

Duration: 12 months with extension

Work Location: Cupertino, CA (hybrid)

Pay range: $57.00 - $72.00 (DOE)