Sr Customer Solutions Manager, Strategic Accounts

Job Overview

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this new, highly visible role, you will guide AWS customers along their multi‑year journey to the cloud, ensuring AWS teams work together effectively to deliver outcomes for the customer.

In this role you will be a critical partner to customers, leveraging experience with large‑scale agentic AI and cloud transformations to shepherd them through the stages of AWS adoption. You will interface with customer and AWS leadership, drive collaboration between core account groups and support major workload migrations and modernizations.

Successful candidates will have a strong technical background, familiarity with agentic AI/GenAI, excellent problem‑solving and communication skills, and the ability to lead virtual teams and secure stakeholder buy‑in.

This position requires 15%–30% travel across the calendar year to the customer.

• Establish a deep understanding of the customer’s business vision, culture, and processes, and evangelize AWS services accordingly.
• Accelerate AWS adoption through delivery and execution, including workload migrations, modernizations, GenAI/Agentic solutions, data & analytics, digital innovation, HPC, and business agility initiatives.
• Identify strategic cloud opportunities in collaboration with the account team, driving the customer’s strategic goals and revenue prospects.
• Serve as the customer’s cloud journey coach and the voice of the customer within AWS, advocating their needs to leadership, product, and engineering teams.
• Implement governance structures to govern the partnership and the customer’s AWS adoption.

• Bachelor’s degree in science, technology, engineering, math, business, or equivalent.
• 10+ years of experience in customer‑facing technology roles (solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy).
• 5+ years of experience engaging with senior executive stakeholders (Director+ level) to drive business outcomes through technology adoption.
• 3+ years of hands‑on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization.

• Experience advising C‑suite executives on cloud strategy, digital transformation, or GenAI/Agentic strategy.
• Familiarity with Generative AI/Agentic AI concepts and ability to facilitate strategic conversations on use‑cases and business impact.
• Experience managing a portfolio of complex, high‑value workloads across industry verticals.
• Technical depth in one or more of the following: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/GenAI.
• Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes.
• Excellent written and verbal communication skills with the ability to translate complex technical concepts into executive‑level narratives.
• AWS certifications (Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.