Evaluation & Insights Machine Learning Engineer

Introduction

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

Are you passionate about music, movies, and the world of Artificial Intelligence and Machine Learning? So are we! Join our Human-Centered AI team for Apple Products. In this role, you'll represent the user perspective on new features, review and analyze data, and evaluate AI models powering everything from search and recommendations to other innovative features. Collaborate with Data Scientists, Researchers, and Engineers to drive improvements across our platforms.

We are looking for an Evaluation & Insights Engineer for the Human-Centered AI team to help evaluate and improve AI systems by combining data science, model behavior analysis, and qualitative insights. In this role, you will analyze AI outputs, develop evaluation frameworks, design qualitative, and translate findings into actionable improvements for product and engineering teams. This role blends deep technical expertise with strong analytical judgment to assess, interpret, and improve the behavior of advanced AI models.

You will work cross-functionally with the Engineering and Project Managers, Product, and Research teams to ensure that AI experience is reliable, safe, and aligned with human expectations.

• Lead Rigorous Model Evaluations:
  Architect and execute comprehensive evaluation suites for LLMs and multimodal models, identifying edge cases in multi-step reasoning, factuality, adversarial robustness, safety, and alignment.
• Advanced Scoring Frameworks:
  Develop deterministic, heuristic, and LLM-assisted evaluation frameworks (e.g., LLM-as-a-judge, reward modeling) to quantify human-perceived quality metrics (e.g., helpfulness, hallucination rates).
• Actionable Signal Extraction:
  Translate qualitative failure modes into quantifiable loss patterns, programmatic guardrails, and actionable data-mixture adjustments for model training and inference.
• Improve Performance:
  Partner with engineering teams to refine model behavior, leveraging evaluation telemetry to inform prompt engineering, Retrieval-Augmented Generation (RAG) strategies, and model fine-tuning.
• Latent Pattern Recognition:
  Apply advanced ML techniques (e.g., embedding-based clustering, representation learning, perturbation analysis) to systematically map error taxonomies and latent failure manifolds in model outputs.
• MLOps & Automation:
  Develop robust MLOps workflows to codify evaluation metrics, automate regression testing across model checkpoints, and integrate human-centric assessments into ML CI/CD pipelines.
• Distributed Evaluation Pipelines:
  Architect scalable, distributed inference and processing pipelines (e.g., Ray, vLLM) for high-throughput model evaluation, automated annotation, and output analysis at scale.
• Human-Centric Metrics:
  Define quantitative evaluation frameworks that capture nuanced human factors, including trust calibration, conversational state tracking, and interpretability.
• Auto-Evaluator Systems:
  Build automated evaluation pipelines utilizing LLMs to assess outputs at scale, optimizing for high correlation with human baseline annotations.
• Cross-Functional Partnership:
  Collaborate with ML researchers, software developers, and product managers across Apple to translate product requirements into scalable, reliable, and efficient model evaluation infrastructure.

• Knowledge of human factors, HCI, or cognitive science methodologies as applied to AI system design.

• Bachelor's or Master's degree in Computer Science, Machine Learning,…