Program Manager, Leadership and Operations

Imagine what you could do here! The people here at Apple don’t just create products— they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry‑leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work—and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide a one‑of‑a‑kind, only at Apple experience.

We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Store Leadership Performance & Operations team elevates the performance, growth, and satisfaction of our Retail store teams through developing and implementing strategic operational programs. Our initiatives are designed to drive business success while motivating and inspiring team members to perform at their best.

As a Program Manager, you work collaboratively with the broader Global Retail Support (GRS) team and our People organization to launch only at Apple experiences for our teams, defining future Retail Store Leadership.

Posted:
Oct 2 2024

Role Number:

• Support the development, design, and rollout of exceptional employee experiences and journeys—including tools and metrics that support our teams.
• Manage global cross‑functional projects, applying thought leadership to drive the design, development, implementation, and management of initiatives that align with Apple Retail priorities.
• Manage complex global projects to major timeline turning points.
• Influence decisions through collaboration, leadership, and a customer‑focused approach.
• Measure the impact and success of programs and gather insights to influence future enhancements or net new strategies.
• Establish productive relationships with field teams, Global Retail Support, and Apple partners worldwide.

• 7+ years of Program Management or strategic operations experience, or Store Leadership experience.
• Experience leading programs at a global level, with consideration of local nuance and regulatory requirements.
• Proven experience working in People Strategy, Product Management, and/or experience in retail store environments.
• Ability to lead and navigate organizational change, implementing new insights and/or business process changes effectively within Apple.
• Knowledge of industry‑leading professional practices for performance enablement and employee experience and satisfaction.
• Demonstrated ability to analyze data and information, identify trends and problem statements, build innovative solutions and strategies, drive implementation and execution, and iterate. Shows intellectual curiosity to identify continuous improvement opportunities.
• Demonstrates Apple’s values of inclusion and diversity in daily activities.

• Base pay range $133,900 – $255,400, dependent on skills, qualifications, experience, and location.
• Apple employees may become shareholders through discretionary employee stock programs, receive restricted‑stock‑unit awards, and purchase Apple stock at a discount via the Employee Stock Purchase Plan.
• Comprehensive medical and dental coverage, retirement benefits, discounted products and free services, and tuition reimbursement for career‑advancing education.
• Possible discretionary bonuses, commission payments, and relocation assistance.

Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal‑opportunity employer committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.