Retail Store Manager II

POSITION SUMMARY

As the Store Manager I or II, you will have a hands‑on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member.

As Store Managers you will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence. These foundational experiences will provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports.

• Understand and model Fed Ex Office values to customers and team members
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers
• Ensure an exceptional store experience that engages and retains customers and team members and supports the Fed Ex brand experience
• Use Fed Ex Office tools and resources to select, train, develop, retain and performance manage your direct reports
• Interact with your supervisor to seek guidance, coaching and direction and elevate issues and questions as needed for the successful running of your business
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets
• Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
• Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management
• Utilize Quality Improvement tools to improve the business, share ideas and continue to innovate
• Be flexible with your schedule — your work hours will be based on business needs and store operating hours
• Work with management to reduce company costs/wastes and optimize profitability in areas of responsibility
• Apply quality concepts presented in training during daily activities
• Support Fed Ex Office quality initiatives

• Associate’s Degree or some college preferred
• High school degree or GED required
• 2+ years of related experience (e.g., retail, service, hospitality, military); prior supervisory experience preferred
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
• Must meet all Fed Ex Office employment qualifications for new hires; current team members must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook

• Ability to work alone in the store, as required
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend or twist at the waist and knees on a consistent basis
• Ability to travel as required to meet with customers, vendors, other team members, and related business necessities
• Ability to communicate effectively with customers, vendors, and team members
• Ability to perform work activities requiring cooperation and instruction on a consistent basis
• Ability to function in a fast‑paced environment while managing multiple priorities
• Ability to maintain attention and concentration for extended periods of time
• Ability to work with minimal supervision
• Ability to report regularly and maintain established business hours to support the Fed Ex Office business

$30.30 - $38.61 per hour

Fed Ex is an Equal Opportunity Employer including Veterans and individuals with disabilities. Reasonable accommodations will be provided for qualified individuals with disabilities. Applicants who require accommodations should email  Fed Ex will consider all qualified applicants, including those with criminal histories, in accordance with applicable state and local laws.