User Acceptance Testing Specialist

Culver City, California, United States Marketing

At Apple, we don’t just create products. We create products, services, and experiences that redefine what customers expect and revolutionize entire industries. Join the team that dreams up what’s next and that does everything necessary to make it happen. Bring your passion, dedication, and focus, and help us invent the future! The Central Marketing Operations team enables on-device communications and automated messaging for Apple’s media products and services, including Apple TV, Music, Arcade, News+, Fitness+, App Store, and Apple One.

The team develops and implements day-to-day operational workflows and messaging to launch multichannel customer communications, driving awareness of and engagement with Apple products and services. The Central Marketing Operations team seeks a self-motivated quality professional who will take accountability for the overall quality of our customer-facing solutions. This role works collaboratively across multiple internal teams to execute and drive quality across the operational workflows of Central Marketing.

Validation of features and customer messaging will be the core responsibility, utilizing industry-leading practices. If you have a passion for quality and a drive to excel, we encourage you to apply.

The ideal candidate will bring experience in online services (SaaS), testing on mobile devices, and is comfortable leading validation of complex cross-functional initiatives across a highly matrixed organization. The ideal candidate can think strategically, execute flawlessly, and collaborate effectively with our Business and Engineering partners. The candidate will blend traditional validation practices with machine learning evaluation, test data pipelines, and innovative prompt engineering using organizational AI models.

This role requires a highly motivated professional who is meticulous and passionate about growing Apple Services.

• Collaborate with different stakeholders including Engineering, Marketing, Legal, and Product Management, working on campaigns and marketing journeys.
• Develop test strategy, test plan, test cases, and test scripts, providing a high level of test coverage across existing functionalities and new features.
• Perform testing of on-device experiences for users on a wide range of mobile platforms.
• Lead identification of key opportunities for improvement in project delivery, operational efficiency, process optimization, and product tooling.
• Design and build strategy, tools, and solutions for End to End testing across mobile, web, and API-based systems.
• Develop best-of-class frameworks and practices to drive data-driven optimizations across validation and delivery workflows through AI/ML utilization.
• Participate in conceptualizing and implementing process optimization and quality improvement initiatives across the delivery lifecycle.
• Build presentations with strong storytelling to help align partner teams on new ideas to solve complex problems.

• 9-11+ years of experience in Quality Assurance and/or User Acceptance Testing with 5 years of experience independently leading testing efforts across projects.
• Experience with validation of native mobile applications or on-device communications/messaging for large-scale marketing efforts.
• Experience working on End-to-End testing across mobile applications and developing test plans, test scripts, and test coverage matrices for user experience beyond stated requirements.
• Experience providing adequate risk-based test coverage across functional, integration, End-to-End, Data, and Regression testing of the systems under test.
• Experience leading automation initiatives and process optimizations across the organization.
• Experience with the latest advancements in quality frameworks in an AI-driven delivery organization.

• Experience with testing activities across the entire lifecycle of a project from inception to delivery.
• Collaborated with in-house QA/UAT teams to resolve bugs and actively contribute to operations planning, retrospectives, and release readiness.
• Ability to develop strategy, tools, and solutions for…