Retail Store Manager II

Position Summary

As the Store Manager I or II, you will develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will drive success, gain expertise, and create and develop great teams. Store Managers will own their business in driving sales, modeling Purple Promise service, and delivering operational excellence. These foundational experiences provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports.

• Understand and model Fed Ex Office values to customers and team members.
• Coach and teach your team, ensuring they have the tools and information needed to support company goals and perform their jobs.
• Work with your supervisor to take guidance and direction, creating solutions for your business, complex customers, host partnerships, and commercial sales.
• Ensure an exceptional store experience that engages and retains customers and team members and supports the Fed Ex brand experience.
• Use Fed Ex Office tools and resources to select, train, develop, retain and performance manage your direct reports.
• Interact with your supervisor to seek guidance, coaching and direction and to raise issues and questions as needed for the successful running of your business.
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets.
• Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits.
• Take active ownership of all store controls including Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management.
• Utilize Quality Improvement tools to improve the business, share ideas and continue to innovate.
• Be flexible with your schedule – your work hours will be based on business needs and store operating hours.
• Perform any other duties as needed or required.

• Associate's degree or some college preferred.
• High school degree or GED required.
• 2+ years of related experience (e.g., retail, service, hospitality, military); prior supervisory experience preferred.
• Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook, and Excel.
• For new hires: must meet all Fed Ex Office employment qualifications in force at time of hiring.
• For current Fed Ex Office team members: must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

• Ability, at times, to work alone in the store.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability to travel as required to meet with customers, vendors, other team members, and/or business necessities.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast‑paced environment, managing multiple priorities.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours to support the Fed Ex Office business.

$30.30 – $38.61/hr

Pay range is a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay will be determined by experience, market level, and other job‑related factors permitted by law. Eligible employees may also receive additional pay, premiums, or bonus potential.

The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.

Fed Ex Office is an Equal Opportunity Employer, including Vets/Disability.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Fed Ex Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process, if requested. Applicants who require reasonable accommodations should email