Security GSOC Shift Supervisor

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Advance your security career with a team that upholds professionalism, dependability, and integrity while securing one of the world's top technology campuses.

** Pay Rate : $40.00 / Hour*
* *
* Shifts:

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* ** Morning Monday through Friday 6:00 AM - 2:45 PM*
* *** Valid CA Guard Card required**
* **(Must have 3 + years of customer service, 3 + years security supervisory experience and strong technology skills)*
* Allied Universal® is hiring a Security GSOC Shift Supervisor. The Security GSOC Shift Supervisor supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Security GSOC Shift Supervisor acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

** RESPONSIBILITIES:*
* + Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed

+ Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies

+ Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered

+ Ensure all GSOC activities comply with local, national, and international laws and client regulations

+ Conduct regular audits and assessments to identify area of improvement

+ Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators

+ Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements

+ Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations

+ Complete metrics for all Operators to ensure they are meeting standards set by the client

+ Troubleshoot issues with the security applications and work with the system team to resolve issues

+ Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents

+ Coordinate with internal and external stakeholders including emergency services as necessary

+ Ensure all incidents are properly documented, analyzed and reported

** QUALIFICATIONS (MUST HAVE):*
* + High school diploma or equivalent

+ Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

+ Minimum of two (2) years of technical writing experience

+ Minimum of two (2) years of verifiable security experience

+ Minimum of two (2) years of verifiable Global Security Operation Center experience

+ Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)

+ Must possess one or more of the following:

+ Service in the active-duty military, military reserves, or National Guard

+ Service in auxiliary police or police cadets

+ Bachelor's Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study

+ Technical writing skills

+ Teamwork, coaching, mentoring skills

+ Proficient Microsoft Office skills (i.e., Excel, Word)

+ Solid computer knowledge and skills, experience working with complex platforms

+ Ability to operate radio or telephone equipment and/or console monitors

+ Ability to communicate at an executive level, both written and orally, through superior communication skills

+ Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints

+ Possess working knowledge of current global events and global geography/cultures

+ Ability to analyze and think critically, sometimes under ambiguous circumstances

+ Ability to follow written policy and procedures

** PREFERRED QUALIFICATIONS (NICE TO HAVE):*
* + Military and/or law enforcement experience

+ College degree in Communications, Criminal Justice, or related field of study

** BENEFITS:*
* + Medical, dental, vision, basic life, AD&D, and disability insurance

+ Enrollment in our company's 401(k) plan, subject to eligibility requirements

+ Eight paid holidays annually, five sick days, and four…