CIP Inspector

Requisition  # 173691
 Job Category:
Maintenance / Construction / Operations
 Job Level: Individual Contributor
 Business Unit:
Customer & Corporate Affairs
 Work Type:
Onsite

Job Location:

Cupertino
  
  Department Overview
 On the Customer Experience team, we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer.
  
 Position Summary
 This is an IBEW Local 1245 represented classification, which has over 100 years of experience representing employees at PG&E and is subject to collective bargaining.
  
 The Central Inspection Program (CIP) Inspector position, is an employee who is responsible for the inspection of weatherization work installed under PG&E-administered Energy Efficiency programs by contractors. In addition, this employee is responsible for implementing the Heating Appliance Repair and Replacement (R&R) program.
  
 The employee will safely perform initial and follow-up inspections of Energy Efficiency Measures installed by PG&E and ensure the billed measures are present, safely installed to program standards, and were feasible. Employee will be required to use phone and/or site visits to schedule inspections and to route work to ensure customer convenience and employee efficiency. Monitor and track overtime and travel time.

Determine the most economical and efficient methods to handle peak and non-peak workloads.
  
 Ensure inspection paperwork, including measure quantities, “on-site” time frames, and comment(s) are complete, accurate, and legible. Data entry work of that paperwork is to be completed accurately and within allotted time frames. Ensure that timecards and expense reporting are completed accurately and submitted timely.
  
 Handle all customer complaints. Investigate the complaint as needed, then resolve or elevate to the proper authority. Follow-up to ensure resolution was achieved. Respond to customer phone, e-mail, and mail inquiries or concerns. Respond to PG&E Program Manager concerns and requests such as high-profile inspections, suspected fraud cases, short notice inspections, and customer complaints.
  
 Perform R&R work including Natural Gas Appliance Testing (NGAT) inspections. Ensure that customers, their homes, and appliances meet program guidelines. Ensure that all field paperwork is completely and accurately filled out. Coordinate R&R process with Heating, Ventilation and Air Conditioning (HVAC) contractor, customer, weatherization contractor, and local building officials. May be required to light pilots in conjunction with their work.
  
 PG&E is providing the hourly rate that the company in good faith believes it might pay for this position at the time of the job posting. This position is subject to collectively bargained hourly wage rates and increases. The starting wage rate for this position is $37.15 per hour.  This wage rate is specific to the locality of the job.

The wage rate is based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity.
  
 This position is a DOT (Department of Transportation) covered classification and is subject to random drug and/or alcohol screening.

Job Responsibilities

 Coordinates Repair & Restoration process with HVAC contractor, customer, weatherization contractor, and local building officials
 Performs initial and follow-up inspections of Energy Efficiency Measures installed by Company
 Ensures the billed measures are present, safely installed to program standards, and are feasible
 Utilizes phone and or site visits to schedule inspections and to route work to ensure customer convenience and employee efficiency
 Ensures that all field/ inspection data is entered completely and accurately
 Investigates…