Teller, Customer Service​/HelpDesk

Description

Join Blue Sky Bank's team as a Teller I in Cushing, Oklahoma!

Support customers. Build relationships. Deliver exceptional service.

As a Teller I, you will serve on the front lines of the bank, assisting customers with a variety of financial products and services while ensuring accurate and efficient transaction processing. This role requires strong attention to detail, operational knowledge, and a commitment to delivering outstanding customer service. You will promote bank products and services through referrals and cross‑selling, while contributing to a positive team environment and supporting branch operations.

Why Blue Sky Bank?

• Benefits – Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance. Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer‑paid short‑term Disability, long‑term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage.
• Customer Impact – Play a direct role in providing exceptional service and building lasting relationships.
• Team Environment – Be part of a collaborative, supportive workplace culture.
• Growth Opportunity – Build foundational banking experience and develop your career.

What You'll Do

• Process routine customer transactions, including deposits, withdrawals, payments, and check cashing
• Balance and reconcile cash daily to ensure accuracy of all transactions
• Verify customer identity and follow all fraud prevention and security procedures
• Identify proper endorsements, payees, and signature requirements
• Determine when holds are necessary and apply according to policy

• Deliver exceptional customer service with professionalism, courtesy, and efficiency
• Greet customers in‑person and at the drive‑thru, creating a welcoming environment
• Handle inbound and outbound calls, assist with inquiries, and resolve account‑related issues
• Respond promptly to customer needs and ensure a positive experience
• Exceed customer expectations by going the extra mile
• Collect and act on feedback to improve service quality

• Identify customer needs and refer opportunities to Market Manager, Personal Banker, or Head Teller
• Cross‑sell and promote appropriate bank products and services
• Maintain strong product knowledge to provide accurate information and solutions
• Build and retain customer relationships through consistent, high‑quality service

• Assist with account maintenance tasks such as ordering checks and debit cards
• Enter and maintain data in Retail logs and systems
• Support digital banking inquiries and technical assistance
• Assist with scanning, indexing, and uploading documents
• Utilize SharePoint and internal systems for policies and procedures

• Stay current on banking regulations, procedures, and security protocols
• Recognize fraud risks such as scams, phishing, and suspicious activity
• Ensure compliance with all operational and regulatory requirements

• Collaborate effectively with team members to support branch goals
• Contribute to a positive and supportive work environment
• Demonstrate accountability, reliability, and strong work ethic
• Support team success by sharing knowledge and resources
• Encourage and motivate coworkers while celebrating team achievements

Requirements

• Education:
  
  High School Diploma or GED
• Valid driver’s license, proof of insurance, and reliable transportation
• High level of professionalism and integrity
• Strong customer service and communication skills
• Friendly, courteous, and service‑oriented demeanor
• Ability to multitask, prioritize, and meet deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Ability to navigate multiple systems and platforms
• Flexible, adaptable, and willing to learn

• 6 months of banking experience
• Cash handling experience
• Customer service experience