Customer Service Engineer

Position Overview

We are seeking someone with a technical background who has the desire and capability to support commissioning and on‑site field service support. The role requires start up and troubleshooting of machines, power electronics, magnetic bearing systems and integrated systems for development and repeat projects.

• Commission prototypes and repeat projects at customer facilities, including installation support, diagnosis, data collection and dissemination to internal teams.
• Coordinate with internal teams for product testing or troubleshooting related to engineering, production and manufacturing efforts.
• Communicate and coordinate with customer/stakeholders on field service and support matters.
• Diagnose commissioned equipment at customer sites and attend to customer support requests through phone, email or on‑site support.
• Document commissioning and field service activities for customer reports and internal records.
• Evaluate options, propose solutions and make decisions when required.
• Support new and prototype testing as required and other operational needs of the business.

This position has no direct supervisory responsibilities. Candidate must be able to lead a team both on and off‑site.

The requirements listed below are representative of the knowledge, skill and ability required.

• Engineering Degree (Mechanical/Electrical) with 5 years experience desirable.
• Ability to read schematics, engineering drawings and technical data sheets.
• Ability to use data acquisition and diagnostic instrumentation.
• Hands‑on experience with rotating machinery and variable frequency drives a plus.
• System integration experience with electro‑mechanical systems a plus.
• RS-232/485 communication and MODBUS protocols.
• DSP based buck/boost converters, AC‑DC conversion equipment, motor drives.
• Strong written and oral communication skills.
• Comfort in technical communication required for customer support and training.

• Team player with ability to lead and learn.
• Willingness to work with experienced specialized engineers for diagnostics and troubleshooting.
• Strong interpersonal skills.
• Integrity and honesty.
• Flexibility.
• Accountability.

Time will be split between office, shop floor and customer sites. Candidate must be comfortable with travel approximately 50% of the time, up to 70% during periods of heavy off‑site support.

We offer a competitive benefits package designed to support the health, well‑being, and financial security of our employees. Eligible team members receive paid vacation, paid sick time, comprehensive health benefits and participation in a 401(k) retirement plan with company match. This role is based in a fast‑paced manufacturing environment where teamwork, reliability, safety, and attention to detail are essential to success.

The above job description is not intended to be an all‑inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned, by their supervisor. Management reserves the right to change, rescind, add or delete the duties and responsibilities of positions within this job classification at any time.

Sapphire Technologies is an equal opportunity employer and prohibits discrimination based on race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or veteran status. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation and benefits and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated.