Sr Manager AR & Credit Operations

Job Description

We are looking for a Senior Manager, AR & Credit Operations, to lead our global credit‑to‑cash function across the Americas and EMEA. This is a senior, hands‑on leadership role for someone who understands that strong financial discipline and a positive customer experience go hand in hand.

The Senior Manager, AR & Credit Operations is responsible for leading the Accounts Receivable, Credit, & Collection function across the Americas and EMEA, with full ownership of the credit-to-cash process. This role operates as a hands‑on leader, directly managing a cross‑regional team based in the US and UK without intermediate layers while remaining actively engaged in complex transactions, escalations, and decision‑making.

The position is accountable for driving operational excellence, optimizing working capital, managing credit risk, and enabling revenue growth through disciplined credit and collection practices. This role serves as a key functional leader within Finance, with increasing involvement in strategic initiatives and decision‑making processes.

• Lead global AR & Credit Operations across the Americas and EMEA
• Act as a senior, customer‑facing leader for complex credit and collections matters
• Drive cash flow and working capital performance
• Partner with Sales, Customer Care, and Finance to support growth
• Build and lead a high‑performing, cross‑regional team
• Accountable for the performance and effectiveness of the AR and Credit Operations function across the Americas and EMEA
• Accountable for maintaining operational continuity and execution quality without intermediate management layers
• Accountable for improving working capital performance, including DSO, aging, and AR turns
• Accountable for driving operational efficiency, scalability, and process optimization across AR and credit workflows
• Accountable for driving cross‑functional accountability for timely collections
• Accountable for providing insights that influence business decisions and improve cash flow performance
• Own and lead the AR and Credit Operations function, ensuring efficient and timely execution
• Directly manage and develop a geographically distributed team with no intermediate management layer, and remain actively involved in day‑to‑day operations
• Establish and monitor KPIs (DSO, aging, AR turns, dispute cycle time, etc.)
• Lead initiatives to improve cash flow, reduce overdue balances, and enhance visibility
• Support development and refinement of global credit policies, risk frameworks, and approval structures
• Lead collections strategy and execution to minimize overdue receivables
• Act as escalation point for complex or sensitive customer issues
• Deliver reporting on AR performance, credit exposure, reserves, and trends
• Provide insights and recommendations to improve working capital and reduce risk
• Prepare and present monthly and quarterly updates to leadership
• Support broader treasury and finance initiatives as a subject matter expert in AR, credit, and cash flow performance

Location: Hybrid position in Cypress, California

A competitive salary, vacation, health & dental benefits, and employer‑matched 401(k) pension plan. You will have opportunities to gain experience, grow and collaborate with professionals on a global reach. Whether you are working with the leading minds in the industry on high‑profile projects, with internal teams to support continuous improvement, or with our customers to inspire and delight – your contributions will have an influence.

• Bachelor’s degree in Accounting, Finance, Economics or related field
• 7–10+ years of progressive experience in Accounts Receivable, Credit, Collections, or related finance functions, including leadership experience in a global or multi‑region environment.
• Strong communication, negotiation, and influencing skills with ability to engage both internal stakeholders and external customers
• Advanced analytical and financial analysis skills, including credit risk assessment and interpretation of financial statements
• Proficient in ERP systems (e.g., JD Edwards, Oracle) and reporting/BI tools (e.g., Power BI)
• Advanced Microsoft Excel skills;…