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Customer Care Leader | Develop CCMs & Drive Service
Job in
Cypress, Orange County, California, 90630, USA
Listed on 2026-08-25
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-25
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
Raymond West is seeking a proven leader to elevate customer experience by guiding a team of Customer Care Managers and aligning service delivery with company standards.
You will recruit, train, and mentor CCMs, conduct performance reviews, and collaborate with sales and district managers to meet customer needs while driving sales of services. This role emphasizes a positive, customer-focused culture and data-driven decision making.
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