Application Engineer

Application Engineer Opportunity

Raymond West is looking for a sharp Application Engineer to join our Systems teams! The Application Engineer is a professional technical position, responsible for end-user concepting, technical planning, software/controls know how, testing, field support, installation, and post installation support throughout the life of the automated equipment we provide. The tasks can be varied and limitless and include the software and electrical controls to support interfaces with our customer's warehouse management software while directing the operation of automatic storage & retrieval systems (AS/RS), automatic guided vehicles (AGV's) and Powered Industrial Vehicles (PIT).

Typical work tasks can include advising automation applications, arranging renewal of software licenses, installing software and automation equipment at customer sites. Additional duties include training of end-users, and working with our sales specialists on applications, specifications, demonstrations, and general sales support. This role will learn a great deal about warehouse automation and quickly gain expertise in the field of logistics.

This position requires technical ability, good problem-solving skills, and excellent communications to our suppliers as well as internal and external customers. Prior knowledge is preferred of materials handling automation including how the software interfaces to this equipment.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Materials Handling Systems Application Knowledge
• Work with Vendors and RW Sales to help develop estimates when needed.
• Technical software sales support for Raymond West Systems Account Specialists. Includes the following: customer visits and customer integration application specifications, designing the route and rules required for Auto Guided Vehicle (AGV), ASRS, Powered Industrial Trucks (PIT) supporting setup of the Regional Sales Managers/Specialists' laptops and providing training on how to do customer demonstrations. Help Regional Managers in the generation of Product Order Forms and Software Requirements Documents.
• Installation/implementation and training of end-user Power Pick Global, Supervisor software, and the Raymond iWarehouse Suite. Includes scheduling, training agendas based on customer's needs and requirements, train the trainer concepts, operator training, and software configurations.
• Maintain and implement customer software support renewals. Includes generating software support renewal quotes, receipt of customer purchase orders, creating partner (i.e. Kardex) purchase orders and tracking the Power Pick Global population within Raymond West's dealer territories.
• Understanding and knowledge of various controls architectures, related controls levels, and the functionality of controls domains, inclusive of WMS and WCS integration.
• Develop storage and automation design concepts based on customer operational requirements and data.
• Substantial and extensive experience with planning, management, and execution of complex material handling systems
• Understanding of the dynamic handling characteristics, constraints and risks associated with the wide range of materials handled within a complex material handling system.
• Knowledge of the constraints and methods for defining and demonstrating equipment, subsystem, and system performance criteria.
• Knowledge and understanding of the responsibilities and impact of project execution when interfacing with General Contractors, Construction Managers or owners.
• Knowledge and ability to identify and develop the proper team skills required for the successful implementation of the various products and subsystems employed in complex systems inclusive of mechanical, controls, software, and installation.
• Ability to develop detailed project schedules inclusive of all in-scope engineering, installation, and integration schedule activities as well as explicit and implicate out-of-scope milestones by others (i.e. owners and general contractors) impacting project execution, using MS Project.
• Ability to develop, define, and execute acceptance test plans inclusive of physical, function, rate and availability testing.
• Experience with and execution of general processes associated with change control, approvals, and information exchange involving several stake holders, both internal and external, in particular with a large number of subcontractors.
• Ability to coordinate the execution of activities by internal resources as well as contractor resources and recognize early and proactively issues that…