Sales Development Specialist

Job Title

Sales Development Specialist

Position Overview

Shaw Industries Group, Inc. is a wholly owned subsidiary of Berkshire Hathaway, and is a global leader in delivering carpet, hardwood, tile & stone, laminate, synthetic turf, and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers, our people, our company, and our communities.

Position Overview:

As a Sales Development Specialist, you will contribute to sales growth by partnering with Territory Managers, Account Managers, RVP & DVP (Sales Partners) to advance their sales strategies by proactively identifying with key players within targeted accounts, providing information to act strategically and enabling our Sales Partners to increase customer-facing time. This person should display a positive attitude and project a willingness to help, while consistently providing accurate information to our customers and Sales Teams.

As you develop in your role as a Sales Development Specialist you will be expected to contribute to the success of Shaw Industries by possessing a thorough understanding of product knowledge, go-to market strategies, and customer service for your assigned geographic territory. You will be expected to generate business intelligence for accounts, contacts, and projects to help grow your territory's sales.

You will be the direct point of contact for your aligned sales team and act as a liaison to all of Shaw's Supply Chain partners.

Responsibilities:  

Sales Support Responsibilities:

+ Assist aligned Sales Partners in maintaining our CRM, SFDC and other systems in the following areas:
Projects/Opportunities, Key Customer Contacts and Sample Requests as directed by the Sales Team.

+ Serve as back-up to Territory/Account Managers when on leave, vacation, or on an "as needed" basis.

+ Maintaining quality excellence by managing freight quotes, escalated order requests, product spec inquiries, and leveraging inventory opportunities.

+ Claims entry and management

+ Must have a deep knowledge of residential product offerings and perform order entry, modifications and stock checks for all Residential products and samples.

+ Replacement Product Recommendation including crossovers, dropped/retired products.

+ Serve as a direct contact for High-Level Escalation needs directed from the Residential Sales Team and offer resolution in an hour or less. These could be presented through a variety of communication channels including Email to Case, Phone, SMS/Text, or Chat.

+ If inventory options are not available, find alternative solutions and offer them to our Sales teams. Pursue to find solutions through branded sites like Smart Market.

+ Proactively manage pending orders to achieve on-time resolution targets and reduce order cycle delays, contributing to improved customer satisfaction.

+ Scrutinize the active order environment to identify problematic situations and proactively facilitate resolution. i.e. Order Position, Crossover, Date Change reporting in Tableau.

+ Assist and manage Custom Samples Orders process for Sales Team.

+ Single point of contact for aligned Sales team for all Technical and Product Information for all Residential product types. Including in-field support.

+ Lead and optimize New Product Rollouts in regard to Sample Display distribution and delivery for regional Sales team and remain a dedicated resource for order and shipping management.

+ Act as a team leader providing insight, training and product awareness to the aligned Customer Care Support roles in geography;
Solutionist, AAS.

Business Intelligence Responsibilities:

+ Understand the Shaw Sales Process and apply this expertise to help Sales Partners engage customers and generate new business opportunities.

+ Generate actionable business intelligence that contributes to pipeline growth, opportunity conversion, and territory revenue targets.

+ Leverage and mold resources and business tools for creating business opportunities. Innovating techniques for different sources such as:
Linked In and

+ Ask questions to assess the opportunity and document the customer insight as a foundation for the sales…