National Sales Account Coordinator

National Sales Coordinator – Sales Support & Customer Operations

Full-Time
• Non-Exempt
• Office-Based
• Monday–Friday (Hybrid)

We are seeking a detail-oriented and customer-focused National Sales Coordinator to join our team. In this fast-paced, high-volume role, you will serve as a key point of contact for customers and the Outside Sales team—managing inbound inquiries, processing orders, and ensuring a seamless customer experience from quote to delivery.

If you thrive in a dynamic environment, enjoy multitasking, and take pride in delivering exceptional service while maintaining accuracy, this is a great opportunity to make a meaningful impact.

• Serve as the primary contact for a high volume of inbound customer and Outside Sales inquiries related to product availability, pricing, order status, invoices, and order processing.
• Prepare and enter customer quotations into SAP, ensuring accuracy in pricing, product availability, and documentation.
• Accurately process sales orders, including pricing, payment terms, freight terms, and delivery timelines.
• Communicate order confirmations and proactively notify customers of any updates or changes.
• Monitor open orders and backorders; follow up regularly to ensure accurate lead times and timely customer communication.
• Coordinate closely with inventory and supply chain teams to resolve held or delayed orders and provide detailed updates.
• Partner with Outside Sales representatives to support customer accounts and maintain strong internal collaboration.
• Resolve customer issues and inquiries promptly, professionally, and with a solutions-oriented mindset.
• Maintain a strong working knowledge of company products and equipment to effectively support customers and sales initiatives.
• Perform additional duties as assigned to support business needs.

• High school diploma or equivalent required.
• 3–5 years of experience in customer service, sales support, or order processing in a high-volume environment.
• Experience in a call center or similar fast-paced setting preferred.

• Strong written and verbal communication skills.
• Ability to professionally engage with customers, sales teams, and cross-functional departments.
• Customer-first mindset with strong problem-resolution abilities.

• Proficient in Microsoft Office, particularly Excel and Word.
• Experience with SAP or similar ERP systems preferred.
• Ability to learn and navigate internal systems and product information quickly.

• Highly detail-oriented with strong multitasking and time management abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills with sound decision-making.

• Ability to interpret company policies, procedures, and product information.
• Basic math skills, including calculating pricing adjustments, discounts, and freight percentages.
• Demonstrated professionalism, reliability, and a strong work ethic.
• Ability to work independently while contributing positively to a team environment.

• Primarily sedentary role requiring extended periods of sitting.
• Frequent use of hands for typing, handling documents, and computer work.
• Regular communication via phone and computer.
• Occasional standing and walking.
• Ability to lift and/or move up to 10 pounds occasionally.
• Close vision required for computer-based tasks.
• Reasonable accommodations may be made for individuals with disabilities.

• $24.00-$26.00/hr
• 11 paid Holidays
• Generous Paid Time Off — accrue up to 4 weeks per year
• Excellent Benefits Package starting the 1st of the month after 30 days of employment, including:
  • Medical,…