Dispatcher - Cypress, CA

Dispatcher – Service Business Support 2-RW0177

Location:

CYPRESS, CALIFORNIA, UNITED STATES

Raymond West is looking for a dynamic Dispatcher to join our service team. The Dispatcher is responsible for scheduling Field Service Technicians in response to customer breakdown calls and scheduled maintenance requirements.

• Open new service calls and breakdown work orders
• Dispatch technicians to customers using GPS and related services to achieve efficient dispatch
• Keep customers informed of current service call status in accordance with procedures
• Prioritize urgent, emergency and after-hours calls and follow through to resolution
• Follow up on all National Account and iTrack customers, maintain and update systems related to service calls and statuses and adhere to IVR procedures and reporting
• Receive reports of accidents involving Raymond equipment and vehicles and promptly communicate information to appropriate personnel for action
• Maintain a list of customers’ trucks that will not be repaired within a 24‑hour timeframe and keep customers informed of repair progression
• Review customer‑specific or special billing notes prior to opening work orders to ensure accurate billing

• Excellent written and verbal communication skills
• Excellent organizational and time‑management skills
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Maintain effective working relationships with employees, co‑workers, and managers in other departments
• Willingness to work off‑hours as needed, including mandatory Saturdays due to business needs
• Willing to assume additional responsibilities as required

• Two years of dispatch experience required
• High School Diploma or equivalent

• Position is sedentary and desk‑bound, with prolonged periods of sitting and computer use
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds

• Hourly rate: $21.00 - $23.00. Pay may vary based on experience, education, and work location.

Raymond West offers medical, dental, vision, 401(k) with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a supportive team environment.

Qualified candidates must be able to pass a pre‑employment physical and drug screen.

Raymond West is an equal opportunity employer and encourages all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug‑free company. This contractor and subcontractor shall abide by the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on race, color, religion, sex, national origin, protected veteran status or disability, and require affirmative action to employ and advance in employment individuals without regard to these protected characteristics.