Team Operations Coordinator

Overview

Cumulus develops the Quality Execution System (QES), a digital platform that enhances construction and maintenance operations by integrating sensors, digital tools, and IoT devices. QES ensures critical safety processes like bolt tightening, welding, and pressure testing are completed accurately and efficiently. Serving a diverse range of industries such as energy, manufacturing, transportation, and more, Cumulus has facilitated over 7 million work completions worldwide, improving safety, sustainability, and operational costs by over 60%.

Headquartered in Auburndale, Massachusetts, with additional offices in Houston and Kuala Lumpur, Cumulus supports global clients in achieving optimal quality and productivity.

Role Description

Cumulus Digital Systems is seeking a proactive, detail-oriented, and highly organized Team Operations Coordinator to serve as the central point of coordination for our Houston-based operations. This role is the glue that keeps the Professional Services and Customer Success teams running — ensuring that people, tools, data, and processes are aligned so projects move forward efficiently.

The Team Operations Coordinator will support daily operations across logistics, documentation, and administration, helping create structure and consistency in how the team operates. The ideal candidate thrives in a fast-paced, technical environment and takes pride in being the person others rely on to keep things moving, organized, and on time.

• Operational Support
• Serve as the central hub for Houston operations — helping connect people, tools, and processes across multiple projects.
• Manage and maintain inventory control systems, including tool tracking, calibration schedules, and asset check-in/out.
• Oversee shipping and receiving of tools, devices, and materials to and from project sites and vendors.
• Coordinate with procurement and vendors to ensure timely replenishment of equipment and office supplies.
• Maintain organized physical and digital storage of operational assets and documentation.
• Track and report key operational metrics such as tool utilization, shipping turnaround, and deployment readiness.
• Support compliance with internal quality and safety procedures related to field operations.

• Administrative Coordination & Document Control
• Manage team timekeeping, ensuring accuracy of hours logged and timely submission to payroll or project tracking systems.
• Review and process team expense reports, verifying documentation and compliance with company policies.
• Maintain the Professional Services team calendar, including meetings, site visits, and travel schedules.
• Coordinate internal communication and assist with project documentation, reporting, and recordkeeping.
• Serve as the primary point of contact for document control, ensuring new or revised materials (training documents, templates, SOPs, etc.) are published, versioned, and digitally filed correctly in Cumulus’ internal repositories (e.g., Notion, Egnyte, or SharePoint).
• Support leadership in creating and maintaining standardized templates, reports, and deployment documentation.

• Office and Facilities Management
• Maintain a well-organized, safe, and efficient Houston office environment.
• Order and manage office supplies and equipment to ensure daily operational readiness.
• Serve as the first point of contact for visitors, deliveries, and general office inquiries.
• Assist with basic facility coordination and vendor communication related to office upkeep.

• Cross-Team and Project Support
• Collaborate with Project Managers, Deployment Engineers, and the Customer Success team to ensure smooth coordination of project logistics and information flow.
• Support onboarding of new team members, including equipment provisioning, system access, and team orientation.
• Coordinate travel logistics for field deployments, including flights, hotels, and per diem arrangements.
• Provide ongoing administrative and logistical support to leadership for reports, planning, and internal projects.
• Identify and help implement process improvements that make the team more efficient, organized, and connected.

• 2–4 years of experience in…