Part-Time Specialist III Call/Center Job Cypress area,Texas USA,Customer Service/HelpDesk

Position: Part-Time Specialist III Call/Welcome Center

Position Summary

The PT Specialist III, Call and Welcome Center provides assistance to callers and visitors regarding all aspects of the college system. The Call and Welcome Center is the first point of contact for all students, employees, faculty and the public for Lone Star College.

Essential Job Functions

Manages incoming calls on several lines simultaneously, using a multi-line, computerized Call Manager phone system

Provides professional and prompt service to connect callers with destination phone users, internally and externally, using excellent customer service and phone etiquette

Provides general information regarding campus and programs using printed and electronic reference materials

Provides information regarding deadlines, dates, schedules and events

Provides information regarding admissions, test scores, transcripts, class availability, and restrictions

Accesses information from various websites and databases in order to respond appropriately to inquiries from callers or visitors

Enters call log information into spreadsheets and maintains current directory listings

Greets all visitors to the area in a courteous and professional manner, answers questions within the scope of responsibility or directs higher level questions and issues to appropriate area as needed. Maintains a neat and organized work area at all times

Triages incoming calls and transfers to the appropriate department. Provides handouts to visitors

Collects and records data

Responsible for other reasonable, related duties as assigned

Knowledge, Skills, and Abilities

Skilled in using a multi-line telephone system
Excellent verbal and written communication skills
Skilled in communicating effectively with individuals from diverse socio-economic backgrounds
Ability to understand maps and building (campus) layouts and communicate directions
Ability to establish and maintain effective working relationships with co-workers, students, and the general public
Skill in providing excellent customer services in meeting and satisfying customer needs
Ability to use critical thinking skills and function independently to solve complicated problems
Ability to handle sensitive and/or confidential matters in a professional manner
Knowledge of general customer support protocols and telephone etiquette
General knowledge of web applications, PC knowledge and Microsoft Office applications
Skill in working in a collaborative team environment
Good organizational skills

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Schedule and Conditions

Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards

Required Qualifications

High school diploma or GED

Preferred Qualifications

At least 1 year of related work experience
Bilingual in English and Spanish

Salary

Hourly Pay Rate is $15.60

Benefits

By joining our top-notch institution, you will enjoy a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

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Part-Time Specialist III Call​/Center

Part-Time Specialist III Call/Center