Leasing Consultant Job Cypress area,Texas USA,Customer Service/HelpDesk

At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated.

Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team.

Morgan Core Values We are Self-Starters

In it to win it
We take initiative
Be accountable

One Morgan

We are team players
We are inclusive
No Drama

We Get it Done

We are reliable
We are effective

Raise the Bar

We learn from our mistakes
We strive to improve
Hold ourselves to high standards

Keep on Truckin’

Embrace challenges & be optimistic
We are resilient
Choose positivity
We are level-headed

Reputation is Earned Daily

Do the right thing
We are honest and have high integrity
We make good decisions

We attract and retain top talent by offering full‑time team members a comprehensive range of benefits designed to support their well‑being and success:

Training
Flexible Spending Accounts (Medical, Limited Purpose)
Health Savings Account
Voluntary Life Insurance
Long-Term Disability Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
401K (Traditional & Roth) with Company Match
Employee Assistance Program
Vacation
Sick
Floating Holiday
Holiday Schedule
Referral Bonus Program
Leasing Bonus and Renewal Bonuses

How does Morgan Group benefit you?

Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.

What You’ll Do

Duties and responsibilities

Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (referred to as the Operations Manuals) along with the Team Member Handbook.

Answer the phone.

Follow up with all traffic and input all information into the appropriate system.

Stand up and greet client.

Tour and lease apartments and sell the products and service of the community.

Responsible for the leasing process from introduction to the actual occupancy of the resident as outlined in the Operations Manuals.

Walk apartment before move in to insure MORGAN standards.

Prepare and complete all leasing paperwork including the lease.

Obtain move in keys, remote and parking permit prior to resident’s move‑in date.

Respond to resident requests and help to resolve resident problems, including creating service requests.

Complete all Grace Hill classes which are recommended and attend Company required training.

Maintain thorough product and knowledge of the community and the competition.

Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub‑market and overall market.

Prepare weekly and/or monthly market surveys.

Participate in resident functions and other MORGAN sponsored resident activities.

Reports to the Assistant Community Manager in the absence of the Community Manager.

Work overtime as necessary to meet the MORGAN standards of customer service.

Build relationships with all associates in your respective department and with key associates across other departments at MORGAN with whom you’ll be collaborating, including on‑site property management personnel.

Physical Requirements

Will need to be on feet (33% to 100%).

Will need to perform the following physical activities (50% to 100%):

Bend/stoop/squat/kneel – Perform routine office duties such as filing into high and low cabinets; picking up debris on community.
Climb stairs – Inspect and show community by accessing upper floor apartments.
Push or pull – Inspect and show community.
Reach above shoulders – Store supplies, inspect community.
Typing, writing, handle packages and supplies.

Example:

Over 50 lbs – Rare need (less than 1%)
Between 10 - 25 lbs – Occasional need (1% to 33%)
Less than 10 lbs – Frequent need…