Front Desk, Customer Service​/HelpDesk

Benefits

• Employee discounts
• Health insurance
• Paid time off
• Discounts for your pets
• Career Advancement Opportunities
• Competitive Compensation
• Fun Working Environment
• Interact with Pets and Clients

Are you a pet lover with a passion for customer service? If so, we’d like to hear from you! We are seeking an outgoing and organized individual to be the Front Desk Associate at our busy clinic. As the Front Desk Associate, you will be the first point of contact for our customers. You will greet pet owners and check in pets, schedule appointments, process payments, and generally ensure that the clinic is a welcoming place.

• Greet owners as they arrive
• Check in animal patients for their appointments
• Collect and confirm pet and owner information
• Answer phones
• Schedule, confirm, and cancel appointments
• Process payments
• Other administrative duties, as assigned
• Sending and receiving faxes, emails and daily front desk operations
• Use Cornerstone software
• Strong communication with day practice and emergency medicine

• Excellent customer service skills
• Effective communication with clients and coworkers
• Comfortable working with a variety of animals
• Proficient in Microsoft Office, scheduling software, and other technology
• At least 1 year of veterinary customer service experience