Advisor , Financial Aid Campus and Call Center

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Location address is 9191 Barker Cypress Road, Cypress, TX 77433.

Purpose and Scope: The Advisor I, Campus Support and Call Center Financial Aid (FA) provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed. Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures as outlined by the United States Department of Education and Lone Star College.

Ensures all system, campus and state policies and practices are correctly carried out.

• Excellent interpersonal and customer Service skills
• Excellent verbal and written communication skills
• Strong attention to detail and organization skills
• Ability to use software products
• Ability to work on multiple projects
• Ability to maintain a high level of confidentiality

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

• Equipment used includes PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment.
• Interface with internal and external contacts as needed to carry out the functions of the position.
• Work is performed in a climate-controlled office with minimal exposure to safety hazards.
• Position may rotate between office and call center locations.

• Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience.
• Must be in good standing with the Department of Education.
• Must successfully complete Federal Student Aid Fundamentals Training Series course upon hire.

• Experience working in a call center.
• Experience working financial aid for a higher education institution.

Hiring salary range is $38,761 - $44,576.

Benefits include a comprehensive package, paid holidays, vacation days, wellness programs, tuition waiver, and professional development opportunities.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.