Front Office Assistant

Front Office Assistant

Dental Care at Miramesa, like each Heartland Dental supported office, is unique to the community and the patients they serve. We are looking for a Front Office Assistant to join our 4‑person team. The office is located on Fry Road and West Road. This role requires a Monday‑Friday, 40‑hour work week.

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training, providing the opportunity to develop to your full potential.
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience, providing a stable career with unlimited growth potential.
• Access to on‑demand Daily Pay.

• Must have dental front office experience.
• Experience working in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Ability to handle PHI and complete required HIPAA training.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

• Ability to perform essential duties with or without reasonable accommodation; reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
• TB test required for all new hires in dental office positions (standard requirement; not applicable in FL & TN).

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.