Patient Access Coordinator

Overview

Retina Consultants of Texas (RCTX) is seeking a Patient Access Coordinator to join our innovative team with the mission of Fighting Blindness For The World To See. This position will be responsible for providing excellent customer service in a fast‑paced clinic environment at our Northwest/Cypress Clinic. Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the clinic hours of Monday through Friday between 6:30 am and 6:30 pm.

Schedules are provided weekly and are based on the provider’s clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available.

Retina Consultants of Texas is the largest and most respected retina‑only ophthalmology practice in the United States. Our group consists of 26 world‑renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state‑of‑the‑art retina imaging, laser and diagnostic capabilities to each patient.

This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

• Employee Paid Benefits such as Medical, Dental, Vision, short‑term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre‑taxed contributions, 401(k) retirement savings (Roth & Traditional) from hire date.
• Employer Paid Benefits such as long‑term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, Well Hub Starter Plan gym membership, paid time off, and 8 paid holidays plus 1 floating holiday annually.

Pay Rate is $18.00+ per hour and eligible for overtime.

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

• Greet and set the tone for a great visit by professionally and compassionately attending to the patients as they arrive for their appointments.
• Facilitate internal communications on multiple platforms to ensure an efficient appointment flow.
• Maintain and update current information in multiple databases; follow appointment procedures set by management.
• Identify all patient responsibilities based on insurance benefits, calculate estimates, collect liabilities, post payment transactions and perform daily reconciliation.
• Confirm authorization or referrals for drug approvals.
• Identify self‑pay and complex liability calculations.
• Provide requested and/or required information to patients, physicians, and staff in a professional and timely manner; relay all pertinent information to appropriate staff members.
• Provide all appropriate information to patients in preparation for appointments: patient intake forms, financial obligations and ensure referrals and authorizations are intact.
• Maintain tidiness of the lobby and all public spaces in the front.
• Follow proper opening and closing procedures, including cash handling when receiving patient payments, protocol, and all policies set by management.
• Promote effective working relations to facilitate the department’s ability to meet its goals and objectives.
• Perform all duties within HIPAA regulations; maintain confidentiality of all doctor, staff, and patient information.
• Keep inventory of clerical supplies and re‑order as necessary.
• Report safety concerns promptly to appropriate leader.
• Other job-related duties as assigned or requested.

• Education Requirements:
  
  High school diploma.
• Experience Requirements:
  Medical office experience preferred.
• Physical Abilities:
  Sedentary position with occasional movement throughout the clinic.
• Skills &
  
  Competencies:
  • Knowledge of basic medical terminology and how to read EOBs.
  • Basic typing skills required.
  • Basic mathematical skills to include adding and subtracting.
  • Computer experience: working in multiple systems, Microsoft Outlook and Teams.
  • Working knowledge of insurance terminology preferred.
  • Bilingual preferred.