Optometric Technician

Optometric Technicians work in conjunction with doctors to perform activities involving patient care, pre‑testing, post‑exam duties, specialty testing, and maintain the doctor’s appointment schedule in a manner that delivers a professional, pleasant patient experience.

• Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, Optomap, etc.
• Performs verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit and communicates this to the OD before the appointment.
• Enters patient information in Electronic Health Records (EEHR).
• Assists ODs to care for patients in a timely, effective manner, as close to the appointed schedule as possible.
• Instructs patients on medical care as prescribed by the doctor’s treatment plan and schedules follow‑up appointments as needed.
• Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms.
• May be required to schedule referral appointments with ophthalmologists, diagnostic follow‑up visits, and other specialty referrals, and complete appropriate paperwork.
• Records and maintains patient records/files in compliance with company, federal, and state policies (HIPAA).
• Responds to patient’s telephone inquiries regarding medication, treatment, problems, referring to the OD as necessary.
• Completes proper coding of procedures for payment collection.
• May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera, etc.).
• Corresponds with doctor offices (internal and external) regarding patient and insurance referrals.
• Supports the OD with patient education as instructed by the optometrist.
• Documents medical findings and communication between doctor and patient in Electronic Medical Records and assists with clerical duties related to medical documentation (participating practices only).
• Participates in practice meetings/projects as requested.
• Ensures maximum OD utilization occurs through pre‑appointment confirmation, daily appointment confirmation, contacting patients from recall listings, and partnership with the manager’s outreach.
• Calls all no‑shows or cancelled patients to reschedule appointments.
• Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory.
• Performs end‑of‑day responsibilities to include opti‑schedule wrap‑up, end‑of‑day checklist, etc.
• Makes recommendations for efficiencies or processes that will deliver either quality, cost savings, and/or profitability improvements within the practice and/or across the organization.
• Performs other duties within the practice as requested and as time allows.

Full‑time

• High School or GED qualification.
• Entry‑level PC skills to include Microsoft Office, Windows, and word processing.
• Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual.
• Excellent verbal and written communication skills to effectively and professionally collaborate with co‑workers and patients.

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terms associated with eye treatment.
• Experience maintaining patients’ records/files per HIPAA regulations.
• Industry certification (CPO, CPOA, CPOT) preferred but not required.

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.