Quality Outcomes Specialist

FLSA STATUS

Exempt

• Bachelor’s degree in nursing, allied health, healthcare administration, business administration or a clinical discipline required
• Bachelor's degree in is nursing preferred
• Master’s degree preferred

• Four years of experience in clinical care activities in a hospital setting
• Two years of experience in Hospital Quality Improvement, Case Management or Utilization Management role preferred
• Two years of leadership experience preferred

• CPHQ
  - Certified Professional in Healthcare Quality (NAHQ) and
• CPSO
  - Certified Patient Safety Officer (IBFCSM) and
• CPPS
  - Certified Professional in Patient Safety (IHI) and
• RN
  - Registered Nurse
  - Texas State Licensure Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools)
• Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvement
• Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadership
• Ability to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable results
• Ability to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processes
• Computer skills to include Excel, Word, and Power Point
• Ability to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievement
• Ability to work independently and interdependently
• Presentation skills and expertise in designing and implementing teams/educational offerings related to clinical quality

• Leads facility partners to bring expert assessment and problem-solving skills to ensure reliable, safe systems of care for all patients.
• Develops and maintains positive working relationships with leadership, physicians, colleagues and peers and works collaboratively to achieve desired outcomes.
• Collaborates and effectively communicates and drives culture of safety and high-reliability initiatives; partners with leadership and clinicians to implement improvements. Increases patient safety and evidence-based practice awareness and practice among clinicians and staff through mentoring and education. Manages project and process improvement expectations to stakeholders, sponsors and others advising them on project progress, potential issues, obstacles, conflicts or challenges.

• Serves as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements.
• Supports leadership with the development and implementation of quality improvement and patient safety process changes. Makes recommendations for unit-based process change activities. Evaluates the effectiveness of process change initiatives.

• Maintains all programs to ensure compliance to accreditation standards and regulatory agency requirements. Conducts record review for performance improvement, peer review, patient safety, risk management and other projects.
• Facilitates and leads process and performance improvement teams and initiatives. Participates in and facilitates unit-based and departmental process change activities. Evaluates the effectiveness…