Head Usher - VISUAL AND Performing ARTS CENTER

Head Usher - VISUAL AND PERFORMING ARTS CENTER

Location: Cypress, Texas

Job : 5789374

Final date to receive applications: Jul 01, 2026 11:59 PM (Central Standard Time)

Re-Posted: Jun 24, 2026 5:00 AM (UTC)

Starting Date: To Be Determined

Primary

Purpose:

Provide leadership and supervision of front‑of‑house usher staff to ensure a safe, organized, and customer‑focused environment during VPAC events. Support seating operations, patron assistance, and overall event flow while maintaining a high level of guest service.

Qualifications:

Education/Certification:

• High School Diploma or GED preferred

Special Knowledge/

Skills:

• Strong leadership and customer service skills
• Ability to read seating charts and event diagrams
• Ability to effectively communicate with staff and patrons
• Ability to manage large crowds and respond to issues calmly
• Knowledge of ADA accommodations and accessibility practices preferred

Experience:

• Experience in guest services, event staff, or hospitality preferred

Terms of Employment:

This is a part‑time temporary assignment, however, the length of the temporary assignment will be determined based on event needs, including evenings, weekends, and holidays.

Pay:

$25.00/hour (Event-Based)

Essential Functions:

Front of House Operations:

• Supervise and assign usher positions for events
• Direct patrons to correct seating areas using event diagrams
• Maintain orderly and efficient seating and lobby operations
• Monitor venue access points and ensure compliance with policies

Guest Services:

• Provide professional and courteous assistance to patrons
• Address guest concerns and elevate issues when necessary
• Communicate event information clearly and accurately

Accessibility Support:

• Assist patrons with disabilities, including ADA seating and access needs
• Coordinate with ticketing and event staff for accommodations

Event Safety & Operations:

• Assist with crowd management and emergency procedures
  
  Report unsafe conditions or incidents to supervisors
• Support event entry, exit, and flow of guests

Team Leadership:

• Provide guidance and support to usher staff
• Ensure staff are following policies, procedures, and service standards

Additional Duties:

• Assist with training and mentoring ushers
• Support other front‑of‑house or event operations functions as assigned
• Perform other duties as assigned

Supervisory Responsibilities:

• Oversees part‑time usher staff during events

Tools/Equipment Used: Handheld radios, ticket scanners, seating charts

Posture: Standing and walking for extended periods

Motion: Frequent walking, bending, and reaching

Environment: Indoor and outdoor event environments; large crowds

Mental Demands: Work with frequent interruptions; maintain emotional control under stress

Dress Code:

• Approved VPAC uniform or designated attire
• Black pants
• Closed‑toe shoes

• Citizenship, residency or work visa required

• Human Resources (Email: )