Voice Engineer - Cypress, TX

Account Manager | IT Talent Acquisition Specialist | Team Lead

Work Location:

Cypress, Texas.

Rate: DOE.

• Design, implement, and support LAN/WAN/WLAN across multi-site and cloud environments.
• Configure and administer Cisco FTD, Cisco ISE, Meraki, Catalyst, and Nexus.
• Manage Fortinet Forti Gate policies (NAT, VPN, ACLs) and network segmentation.
• Operate Cisco Wireless Controllers and optimize enterprise Wi‑Fi.
• Support Cisco voice (CUCM/Call Manager on‑prem), SIP trunks/SBCs, QoS, and dial plan changes.
• Integrate/manage cloud UCaaS (e.g., Webex Calling, Teams Phone, Ring Central) and Contact Center (UCCX/UCCE/Webex CC).
• Troubleshoot performance and incidents; maintain diagrams, runbooks, and change records.
• Plan/execute upgrades, patches, and lifecycle refreshes with minimal downtime.

• Cisco: FTD, Meraki (switching), Catalyst, Nexus, Wireless Controllers, ISE, CUCM (on‑prem Call Manager), VoIP/Voice, SIP, QoS.
• UC/CC:
  Cloud UCaaS platforms and Contact Center (UCCX/UCCE/Webex CC preferred).
• Juniper:
  Wireless/switching administration (operations, upgrades, tuning).
• Environments:
  Cloud and on‑prem networking; routing/switching, HA/DR, monitoring/observability.

• Mid-Senior level

• Contract

• Information Technology and Business Development
• IT Services and IT Consulting and IT System Training and Support

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