Customer Service Technician

Billions of devices power up every day because of what we build. If you can troubleshoot a PCB, speak fluent firmware, and still keep a customer smiling — we want you on our team.

• 40-year industry leader in automated semiconductor programming equipment — the machines that bring flash memories and microcontrollers to life in virtually every modern electronic device.
• Our systems serve a global customer base, from defense contractors to consumer electronics giants. You won’t see our name on the shelf, but billions of people rely on our work every day.
• Fast-paced, entrepreneurial culture where your work ships real products — not management presentations.

• Install and commission automated programming systems and peripheral equipment at customer sites worldwide.
• Diagnose and resolve complex hardware and software issues — serving as the customer’s technical advocate through escalation.
• Conduct high-level training sessions and author knowledge base articles that reduce repeat support cases.
• Collaborate across sales, engineering, and product management — feeding customer intelligence back into the product roadmap.
• Support customers via phone, email, and on-site visits with appropriate urgency and professionalism.
• Participate in rotational after-hours on-call support.

Required:

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.
• Hands‑on experience with embedded systems or electronics.
• Windows proficiency and working knowledge of Salesforce.
• Must be a U.S. citizen or lawful permanent resident (role supports U.S. defense contractors).

A Plus:

• Proficiency in C, C++, Python, or a similar programming language.
• Can read a schematic and a customer at the same time — technically sharp and people‑savvy.
• Don’t wait to be told what’s broken — you dig in, document it, and own the resolution.
• Get energized by fast‑paced environments where your impact is immediate and visible.
• Communicate crisply — whether logging a service call or briefing an engineer on a hardware anomaly.

• Full health benefits
• Dynamic, innovative work environment in Houston, TX