Bilingual Customer Service​/Sales Rep

Job Description

If you enjoy helping others and are a compassionate, customer-focused individual that is bilingual (Spanish/English) Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Erlynne Rivera-Nansteel-Farmers Insurance Agency we pride ourselves on our outstanding insurance products and customer service.

• Dental Insurance
• Vision Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Holiday Pay
• Sick Time Off
• Vacation Time

• Answer incoming phone calls
• Process customer policy change requests.
• Take premium payments from customers.
• Generating insurance quotes.
• Provide exceptional customer service.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, solve or refer problems.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Help educate clients on the insurance policies that best suit their needs

• Bilingual, fluent in both English and Spanish is beneficial.
• General Lines Property & Casualty insurance license is required.
• Proficiency to multi-task, follow-thru and follow-up.
• Confident, self-starter who works well independently.
• Professional phone etiquette.
• Career minded vision.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Strong work ethic and leadership skills.
• Strong communication skills, both oral and written.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.