Assistant Community Manager - Ivy Point Cypress

Job Description Summary

This dual-focus role requires a balance of financial acumen and customer-centric sales skills to support the overall success of the community.

Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community, includes accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, and account reconciliations. Utilizes property management software to record, track, and report on all financial activities.

In addition to operational support, this role plays a key part in driving leasing performance and resident satisfaction. Engages prospective residents through personalized tours and consultative conversations to understand their needs and match them with the right housing solutions. Builds strong relationships with residents and prospects, maintains a deep understanding of community offerings, and contributes to occupancy goals through proactive outreach and follow-up.

• Financial & Administrative Operations:
  Manages daily financial activities including rent collection, payment posting, bank deposits, reconciliations, invoice processing, and reporting. Maintains accurate records and ensures integrity of property management systems.
• Leasing & Sales Execution:
  Drives occupancy and revenue through full-cycle leasing activities, including prospect engagement, tours, application processing, screening, lease preparation, and seamless move-in coordination.
• Delinquency & Revenue Management:
  Monitors resident accounts, communicates outstanding balances, and enforces lease terms while executing collection strategies to minimize delinquency and protect revenue.
• Marketing & Traffic Generation:
  Implements and supports marketing strategies, outreach initiatives, and community events to generate qualified traffic and meet leasing goals. Stays informed on market conditions and competitor positioning.
• Customer Experience & Retention:
  Delivers exceptional service to residents and prospects, proactively follows up to drive conversions and renewals, and responds promptly to concerns to support satisfaction and retention.
• Property Presentation & Readiness:
  Ensures the community, amenities, and show units meet company standards by maintaining a high-quality presentation and coordinating with maintenance teams.
• Renewals & Resident Lifecycle Management:
  Supports lease renewals, move-ins, and move-outs in compliance with policies and legal requirements, ensuring proper documentation and timely execution.
• Operational Oversight & Compliance:
  Utilizes property management systems to track leasing performance, maintain resident/prospect data, and ensure adherence to company policies, procedures, and legal requirements, including evictions.
• Leadership & Team Support:
  Acts as Manager-on-Duty in the absence of the Community Manager, coordinating daily operations, supporting team members, and ensuring community performance standards are met.
• Stakeholder Engagement:
  Assists in managing client/owner relationships, participates in tours and reporting, and engages in community partnerships and networking to support business objectives.

• Bachelor’s degree in Business Management, Communications, or related field from an accredited college or university.
• 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent written and verbal communication skills.
• Detail-oriented and self‑motivated with the ability to work independently and as a collaborative member of a team.

• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
• Incumb…